Anyone else lied to about their insurance coverage?
I broke my Nokia Icon in January and called Verizon to make an insurance claim. I was told I did not have insurance. After a lengthy conversation with Verizon arguing I should have insurance I was out of luck.
Then yesterday I get a letter from Verizon telling me about some insurance coverage changes. So I call Verizon and they tell me I had insurance this entire time for the device I broke in January. They even said they have notes of my call in January and that they told me I had NO coverage. But low and behold they say I do have coverage.
No refunds were offered to me and they did offer a new phone on a different line if I extent my contract. I told them to remove the insurance they did not honor. I am most likely going to switch to another carrier. This is absurd. All I got was "We are terribly sorry". There goes years of wasted insurance $$ gobbled up by Verizon. Very bad customer service.
