I cannot make video calls, even though I have the feature turned on. Please help!
We want your device to work flawlessly, Kristen123456. Have you even been able to make any video calls before? Are you receiving an error message? If so, what is the message? What troubleshooting steps have you taken so far?
RobertH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Is the person you are calling also capable of making/receiving video calls? Are they on Verizon with the HD calling feature activated?
