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Do you not offer free upgrades any longer with a new contract?

DJAlmony

I have been a loyal customer for many years and now when my husband needs an upgrade I am not finding those any longer....not unless I agree to go on a payment plan for 2 years and pay an ungodly amount for a phone, which I refuse to do. I will join another network if this is what Verizon is now going to. Please advise.

Comments

rcschnoor

Yes, you can get a free upgrade. MANY phones have a monthly payment LESS than the discount you get for being on a payment plan, making the phone LESS than free. Of course this will not be the case for top of the line smartphones, but you have NEVER been able to get those for free as an upgrade. There has ALWAYS been a cost for new, top of the line smartphones.

What plan are you on and what is your data allowance if you are on the More Everything Plan?

DJAlmony

I am not sure what plan I am on now. We have 2 smartphones on the account. We probably need to go to a Verizon store and see what we can do for my husband. I just don't like that idea of having to pay $26 for 24 months to get a new smartphone for him. Thanks

rcschnoor

DJAlmony wrote:

I am not sure what plan I am on now. We have 2 smartphones on the account. We probably need to go to a Verizon store and see what we can do for my husband. I just don't like that idea of having to pay $26 for 24 months to get a new smartphone for him. Thanks

Yes, but there are MANY smartphones which are less expensive than that monthly payment. Additionally, you are not counting the discount you get for not being in a contract. Depending on your plan and data allowance, that MONTHLY discount could be as high as $25/month, bringing the NET cost of that phone to only $1/month. That is EXACTLY what the increase in my monthly bill would be if I purchased that smartphone with a payment of $26/month because I would be getting a $25/month discount for being on the payment plan.

Verizon_Support

We don't want to see any customer leave us, DJAlmony. Most cellphone companies are going the route of the device payments. The great thing about device payment is that it gives you that flexibility of being able to upgrade when you want to.

TamaraH_VZW
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