iPhone 7 Plus NOT part of promotion now!?!

My family was excited by the offer to be able to upgrade to a 7 or 7 Plus with a $650 trade-in value for our 10 month old 6S's. (Which I took a picture of, just in case.)

Saturday morning I paid off the balances on the device plans (about $1,300 on three phones) and tried to upgrade to the Plus this evening for three lines.

It kept appraising our phones at $290 or so. I was confused as to why it wasn't doing $650. Then I noticed the language on the promotion no longer says get $650 in savings by buying an "iPhone 7 or iPhone 7 Plus." It only lists the 7.

SO incredibly frustrating. I understand it is a "limited time offer," but to yank the promotion hours after I paid off such a large amount of zero percent loans, less than two days after it started...it just doesn't seem fair. It feels like a bait-and-switch. The promotion said the offer was valid in Puerto Rico until 9/30/16. Wonder if they are really honoring it there.

Does anyone know if other carriers accept "Verizon" technology phones as trade-ins with this type of a promotion? I am realizing that with the phones paid off, I could go anywhere.

Thank you.

Accepted answers

rcschnoor

Jeffreyh123 wrote:
My family was excited by the offer to be able to upgrade to a 7 or 7 Plus with a $650 trade-in value for our 10 month old 6S's. (Which I took a picture of, just in case.)
Saturday morning I paid off the balances on the device plans (about $1,300 on three phones) and tried to upgrade to the Plus this evening for three lines.
It kept appraising our phones at $290 or so. I was confused as to why it wasn't doing $650. Then I noticed the language on the promotion no longer says get $650 in savings by buying an "iPhone 7 or iPhone 7 Plus." It only lists the 7.

I have looked at that promotion and it does not say you WILL get $650, it says you will get UP TO $650. That $290 your phones were appraised at are well within that UP TO $650 value. I'm not sure why everyone always thinks that UP TO $650 means they will get that FULL amount.

All comments

Weth

Could it be shipping times are now extending past 9/30/16?

pherson

I can agree with that. Also, limited time can be a half hour6 hours, today. It doesn't matter. Limited time is limited time. And i will say this: as to why anyone would BELIEVE that Verizon or any other carrier would give you THAT dollar amount for a used phone is beyond me. The old adage if it's too good to be true it probably is?applies here frfr

rcschnoor

Jeffreyh123 wrote:
My family was excited by the offer to be able to upgrade to a 7 or 7 Plus with a $650 trade-in value for our 10 month old 6S's. (Which I took a picture of, just in case.)
Saturday morning I paid off the balances on the device plans (about $1,300 on three phones) and tried to upgrade to the Plus this evening for three lines.
It kept appraising our phones at $290 or so. I was confused as to why it wasn't doing $650. Then I noticed the language on the promotion no longer says get $650 in savings by buying an "iPhone 7 or iPhone 7 Plus." It only lists the 7.

Jeffreyh123

Rcschnoor,

i understand the concept of "up to". But in this case, the promotion was designed to get you to buy a new model and provide you with the full $650 if the phone is in good working order. (You answer four questions about the phone. Mine is a pristine 10-month old phone.)

If if I choose to upgrade to an iPhone 7 instead of a 7 Plus, the trade-in value offered is $650. The promotion takes effect by offering me the $290 it is "really" worth and a promotional value of $360. I know multiple people who on Saturday upgraded to a Plus and were given $650.

Having gotten ten my sights set on a Plus, and paying $1,300 of phone balances off to upgrade, I was disappointed the promotion changed a few hours later.

Pherson: they will give me $650 for my phone if I get an iPhone 7. They offered it. They gave it to me for my daughter's 15-month-old iPhone 6 as well. Multiple friends were given it. It is not the true value of the phone of course. The reason they will pay the difference is to retain you as a customer for 24 months. The promotion is to give you $650 in credits over 24 months, and the credits stop if you pay off your phone early. They will probably sell the phones re-furbished for $400 or so, and they will "lose" $10 per month on the deal. While still collecting $60-$80 per customer.

Jeffreyh123

And actually, it doesn't say "up to". It says "get iPhone 7 for $0 when you trade in select iPhone models." If you trade in any 6 or 6S in good working order for a 7, you get the $650. again, they were giving the $650 on Plus's as well when I decided to upgrade and paid off my devices. That option was gone a short time later.

It it is what it is, obviously.

pherson

The website specifically says "up to". I just looked. Also there are many variables. 9 times out of ten hardly anyone ever will get that amount. And no one has been "given@ it yet. It's subject to finsl inspection by the warehouse.

Jeffreyh123

pherson,

I was just able to successfully upgrade all three phones to Plus's, with a $650 trade-in credit for each.
(Obviously subject to confirmation the phone is in working order without any screen or battery issues.)

Feel free to start a chat and ask VZ customer service. The "up to" amount is because it varies based on the MODEL of the phone. 5 and 5S's get $400. Android phones get $200, $300, etc.

It is NOT based on how pristine your phone is. They are offering a promotion to give you $650 if you trade in a 6 or 6S. I have done it four times now over the past 12 hours. Yes, it is above market value. But it is similar to a $200 gift card being offered to buy a phone at Sam's Club or something.

pherson

Apparently you have failed to read the promotion information that DOES state the condition. You will figured it when you don't see that trade in credit. Mark my words.

case closed

Jeffreyh123

So my original concern, that the $650 was only being offered if buying a 7 (and it would change to $290 if buying a 7 Plus - something I saw repeatedly as I tried to place the order) is no longer a concern. This morning, the trade-in valuation for a 6 or 6S is at $650 if you get a 7 OR a 7 Plus on a monthly installment plan and click that the old phone turns on, the screen is not cracked, there is no battery swelling, and you will have any anti-lock feature turned off.

Jeffreyh123

pherson,

I have read it carefully. My phones are in pristine condition. I have gone through the valuation process on Verizon's site about 25 time over the past 12 hours, so I am familiar with it.

They ask the four questions. If you answer yes to all four, your valuation is $650 in total. $290 is the regular valuation. And it lists "$360 promotional value".

Jeffreyh123

Here is the offer below. Note the last sentence. "good working & cosmetic condition". If the screen isn't cracked and the battery isn't damaged, one should be OK. As I said, mine, being 10 months old and always in a case , are in nearly new condition.

This isn't a bait and switch re: appraisal value. It is a promotion to get you to get a new phone and the trade in value is paid to you monthly over 24 months, and the payments stop if you pay off your phone early. So they have you as a customer for 24 months and you can't upgrade without losing a portion of the value of the original offer.

Here’s how to get your iPhone 7 for $0:

Buy a new iPhone 7 with monthly device payments.
During checkout, select the option to trade in your old device, or if you wish to trade in your device at a later time, log in to My Verizon and select "trade in old device."
After you have completed your trade-in appraisal, you will receive a box to return your old device.

Your savings will be credited to your account as recurring payments over 24 months beginning within 2-3 cycles. iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus are eligible for promotional value of $650.

$649.99 on device payment req’d. Less $650 trade-in credit, ends when balance paid; 0% APR. Line must be active for 2 yrs for full credit. Trade-in must be in good working & cosmetic condition.

Ann154

Phones that are ten month old are going to be worth considerably less than a phone purchased two months ago. You will get more selling your phone yourself then trading it in.

Jeffreyh123

Ann,

I regret starting this thread now, as people don't seem to understand what my concern was.

I ended up receiving $650 each for the trade-in value of three 6S phones (10 months old) and one 6 phone (15 months old).

The offer, as seen in the reply directly above yours, is to provide a $650 bill credit over 24 months to anyone who turns in a 6 or 6S in "good" condition. The phones are not worth that much on eBay, Craigslist, etc. This is a promotion Verizon is doing so you remain a customer for 24 months (if you leave - or upgrade - you don't get the full trade-in value back, as it is paid out over time and the payments to you stop if you don't have the iPhone 7/7S on the device payment plan anymore. You get $400 for a 5/5S (again, above market value). You get $200-$400 for various Android phones.

A 24-month-old iPhone 6 which turns on, doesn't have a cracked screen, doesn't have a bulging battery, and is turned in without any lock feature engaged will get the $650.

My original concern was that last night I was given a $290 trade-in value if I bought a 7 Plus, but $650 if I bought a 7. Earlier in the day, it was $650 if you bought a 7 Plus as well. Oddly enough, it was $650 again this morning. So my issue was resolved.

So for anyone else reading this: I was not concerned that they weren't giving me the "fair" value for my phone. I was concerned that the promotion (that friends had taken advantage of that morning) no longer applied to the 7 Plus. $650 is a PROMOTIONAL AMOUNT. And I ended up receiving it for four phones. And you can too. Feel free to ask on Verizon chat, or act like you are upgrading and have a 6/6S to turn in.

Willow2016

I was told by the VZW rep that the email promotion code would be sent "after" the order is shipped possibly with your tracking number.

and it was for both 7/7plus

Jeffreyh123

I have received the full $650 promotional trade-in value for all four of my phones, as the promotion listed.

RMCCAMMAN

I can understand that your upset when you missed the promotion but thats exactly why it's a promotion. Telling the community won't change the T&C's of the deal!

Bran0125

I actually understand. I ordered my iphone 7plus on the 26th of September, while this promotion was still going on. My iphone 6 is in pristine condition. I went into the store to buy the phone. The guy went over the numbers told me the phone I wanted was backordered but I would still get the $650 for my phone as I was ordering the iphone 7 plus during the promotion. It was $650 offered for a trade in of either the 7 or 7 plus,(of course as long as your phone was in good working condition, such as the screen not being cracked/broken and the phone was not scratched up). Now as far as going online and doing it, in my experience, it is better to go into the store than online or through an online representative, as the stores and online reps usually are not on the same page. This way I received the information in writing, and a break down of charges, etc to bring in with me when I get my phone, and turn in my 6.