nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Child Item

Site Totals

3076 Users Online 5852669 Members 365897 Discussions 61945 Solutions

Furious in Texas - Constant Signal/Service Loss

myjaz

I am so fed up with VERIZONs signal/service loss issue and lack of capability from the Verizon "tech support" &/or "customer service". How can this NATIONWIDE functionality issue still NOT be addressed or properly resolved ?!

And please do not placate end user with excuses like need new 'refurbished phone', new SIM card or possible need for update. Being treated in this manner is very insulting and only shows the inadequacies of your technical 'experts'. This issue has NOTHING to do with physical phones but it does have EVERYTHING to do with Verizons SERVICE (or lack thereof).

BACKGROUND INFO :

For months service would do these items intermittently but now it's a daily struggle (Samsung S5) - now additional phone on account (iPhone5) is experiencing same issues.

-- service has the following daily problems:

(1) Not Make/Receive calls

(2) Not Send/Receive text msgs

(3) Not Connect to Internet, whether via cell data or WiFi

(4) If connection is achieved, the Calls are of extremely poor quality, broken & static, or dropped almost instantly.

(5) Keeps dropping calls after being connected for 1 min or 15+ min

(6) Giving error msgs like "No signal" , "Out of Service Area", "No Mobile Network Found" when phone was just in use until it dropped call

(7) Continuous fluctuating signal - 4G with no bars, 3G with one bar, 1x to no bars & nothing else - all will occur within 5 min time frame & phone is stationary not on the go.

I have NEVER in the 9 years of being with Verizon had this many issues with Service for this long and to STILL have no resolution for issue. I have four lines on account and one possibly two other phones are now having similar issues. I pay ENTIRELY TOO MUCH MONEY to Verizon for matter to be unresolved for this long.

Your Customer Service Guarantee lacks ANY credibility or value as they are empty words said only to represent a false attempt of "care & concern". This is merely an act of plausible deniability or adjunct culpability and unfortunately this issue can no longer be categorized as such since your own support website shows it to be a nationwide issue/concern.

VERIZON NEEDS TO ADDRESS THIS MATTER IMMEDIATELY. Otherwise by legal definition company is committing THEFT OF SERVICE by continuing to bill persons for monthly service that IS NOT actually being provided. You can try to contact me, I may or may not get it right away so please be patient while I try to access your sevice then respond to your reply, hopefully

Comments

Verizon_Support

myjaz,

Please know that we absolutely do care about what's going on and we appreciate the 9 years that you've been with us. We understand that having service that works the way you expect is important, so we definitely want to help find out what's going on in the area you need the service the most. So that we can begin, please share what zip code you're in when you're having trouble. Along with that, how far away from that area do you go before service improves?

ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

myjaz

ShawnteJ_VZW,

75002 is my home zip code & where I'm having the most issues. In the past 9 years I've never had issue inside/outside of my home with the signal. But at the beginning of 2016 it was intermittent loss and just progressively worsened -

For example: I am on phone sitting in living room (call time approx 16 min) and I've not moved nor changed hands, I'm completely still and call drops. Error msgs then start popping up - no mobile network available - out of service area - etc.etc.

Service/Signal restore attempts are usually a rough estimate of 2 miles in any direction but service will still only be at best 3G... I do not recall after that how far until 4G LTE shows, if ever.

Regardless of distance, I still will sparadically get previous listed error msgs and/or dropped calls or notification of vm that doesn't really exist.

Child Item