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Auto payed but no extra data..

Hello! I started my service at Verizon exactly last month and subscribed the $60 prepaid plan. In order to get the extra 1GB data, I started Auto Pay last month and when I checked my checking account details today, I confirmed that I payed $65.56 through Auto Pay (since it is written as "PURCHASE VZWRLSS*PRPA"). However, when I checked my verizon account, it still says that I can use only 5GB, not 6GB (5GB+1GB). My phone number is [removed]. I am really looking forward to hearing back from you with a solution.

Phone number removed as required by the Verizon Wireless Terms of Service

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Comments

Verizon_Support

znfnfn303, we want to ensure you get the assistance you need. Have you contacted our prepaid department? They can be reached at: 888-294-6804. KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_Support

We want to make sure that you receive proper assistance concerning your Prepaid Account. Please reach out to our Prepaid Department at 888-294-6804.

HarleyE_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Msmphb

I had a similar issue and calling the support listed fixed everything, plus she upgraded me to the new plan, so 3gb of data for $45 when enrolled in auto-pay.

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