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verizon messaging app, not rx on Ip5s

up until about a week ago my iphone, which i use with wifi only, cellular isnt on it, and use the verizon messaging app to text, i have a flip phone that i text from too, but i could send and receive texts on my iphone 5s using the verizon messaging App and it worked great. until about a week ago when i was only receiving texts on my samsumg flip. i can send text messages from my Iphone (wifi only) but when i receive a response it does not come thru on the iphone. ive done a network reset, a phone reset, ive deleted and reinstalled the app, nothing is on block, notifications for verizon messaging are On. cellular data is turned off, because there is no cellular on the phone. im with xfinity, and not sure if xfinity is now blocking things or if the IOS 10 update did something to verizon messaging. anyone have a fix for this? id like to receive messages on my iphone again.

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jacobv_vzw

WJ210 - The Verizon messages application is awesome as it allows you to send and receive text messages messages on multiple devices using your primary phone number. I use it all the time on my tablet and smartphone. Let me help you get the text message issue you're having resolved. Is you iPhone 5s active on your Verizon wireless account? What software does your iPhone 5s have? Settings>General>Software update.

-JacobV_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JEN21090

no i dont have the iphone active on a cellular plan, im using it only over Wifi, my flip phone is my main cellular on my acct which sends and receives fine.

up unitl about a week ago the verizon messaging app was working great over wifi to send and receive texts on my iphone 5s.there was a recent IOS update to version 10, and it did work after that but stopped working about a week go

and i updated to ios 10.1 today, removed and reinstalled verizon app,allowed notificatons, access to mic and camera, verifited my cell #, got reply text that my device was now being used with verizon messages.

now it only sends texts, not receives.ive uninstalled and reintalled verizon app twicedone a hard reset 3xreset network connectionstried in airplane modedisabled SMS, enable and disable

still only receives on my flip, not on the iphone over wifi.would Xfinity be blocking anything ?cell # 301 674 0230

jenny

From: jacobv_vzw <forums@verizonwireless.com>

To: WJ 210 [Removed]

Sent: Monday, October 24, 2016 2:25 PM

Subject: - verizon messaging app, not rx on Ip5s

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A message from the Verizon Wireless Community

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verizon messaging app, not rx on Ip5s

created by jacobv_vzw in iPhone 5s - View the full discussionWJ210 - The Verizon messages application is awesome as it allows you to send and receive text messages messages on multiple devices using your primary phone number. I use it all the time on my tablet and smartphone. Let me help you get the text message issue you're having resolved. Is you iPhone 5s active on your Verizon wireless account? What software does your iPhone 5s have? Settings>General>Software update.-JacobV_VZWFollow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! Reply to this message by replying to this email -or- go to the message on Verizon Community Start a new discussion in iPhone 5s by email or at Verizon Community

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JoeL_VZW

Thanks so much for getting back to us. Let's get those messages flowing. Do you have the My Verizon app on the iPhone? Did you recently switch from a smartphone on the other line to a basic device?

JoeL_VZW

JEN21090

hi john

No i did not recently switch from a smartphone to a basic. Ive had my basic for at least 10 yrs and have been texting and calling from that. About a year ago I bought a Iphone 5s and use it on wifi only and have been successful with the verizon app using my cell phone number over wifi to text , Send and Receive, using my phone number. It worked fine until about 1.5 weeks ago when it stopped receiving the texts on the Iphone (used over wifi only, no cellular on the device) i can receive on my basic phone. I dont know why it will only Send messges now over Wifi on the Smart phone (iphone 5s used only over wifi) i called my cable company, xfinity and verified there are not any parental controls blocking the verizon app or any other sites.

im using IOS 10.1 and it will not receive texts any longer using the verizon messaging app, it will only send.

From: JoeL_VZW <forums@verizonwireless.com>

To: WJ 210 [Removed]

Sent: Tuesday, October 25, 2016 12:19 PM

Subject: - verizon messaging app, not rx on Ip5s

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A message from the Verizon Wireless Community

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verizon messaging app, not rx on Ip5s

created by Joe L in iPhone 5s - View the full discussionThanks so much for getting back to us. Let's get those messages flowing. Do you have the My Verizon app on the iPhone? Did you recently switch from a smartphone on the other line to a basic device? JoeL_VZWFollow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! Reply to this message by replying to this email -or- go to the message on Verizon Community Start a new discussion in iPhone 5s by email or at Verizon Community

© 2014 Verizon Wireless
Verizon Wireless	One Verizon Way	Mail Code: 180WVB	Basking Ridge, NJ 07920
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We respect your privacy. Please review our privacy policy for more information

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Message edited by Verizon Moderator

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