Why won't Verizon Messages+ play Message Tones?

I have a Galaxy 4 and had been using the Samsung messaging app that came with the phone. In my contacts, I have specific Messages tones set up for different reasons......my family....my work contacts etc. I only used the stock message tones that came from Samsung/Verizon.

Recently, I was given a Elipsis 8 tablet. In order to link my messages from my phone to the to tablet, a Verizon CSR told me that I had install Verizon Message+ on my phone. Now, on my phone my contact Message Tones do not work. All incoming text messages now play the standard Default Notification Sound. Is there any way to get my designated message tones for my family to work on my phone using Message+ as it did using the Samsung messages app?

Accepted answers

unknown

HI frisbear67 ,

The Verizon Messages app uses tones available IN the app.

To set the general tone: Go to the Conversation Menu (3 dots), Customize, Tones - select a tone.

You can set different tones for particular contacts by opening the conversation you are having WITH that contact> select Conversation Menu (3dots)>Customize>Tones.

Let us know if you need anything else.

Thanks,

ALIEM

VZMESSAGES

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Verizon_Support

frisbear67,

I understand you wanting the text tone to be a bit more personalized. I'm happy to help walk you through setting that up. Is the phone you are using a Note 4 or Galaxy S4?

MarcusS_VZW
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