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Hi

I had a 3g phone. my girlfriend gave me her 4g phone (both prepaid) so I went to a local verizon store today and got a sim card for my new phone. Instead of being able to change devices, it told me that basically i couldn't and gave me an entire new phone number for the new phone.

HELP!!

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Verizon_Support

We like to help where we can. We suggest that you reach out to the Prepaid Department at: 888-294-6804 for further assistance.

RobertH_VZW
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Verizon_Support

We like to help when we can. We suggest that you reach out to the Prepaid Department at: 888-294-6804 for further assistance.

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