Logged in. navigated to contact us.. I dont see any option to chat with anyone. Is it by design that its nearly impossible for a prepaid customer to reach a csr?
Arun, we are here to help you. I am sorry to learn that you were having trouble contacting us online. Prepay customers have to call 888-294-6804 for assistance.
RalphT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Please readdress this question. As of today, 6/27/2016, new customers cannot reach a customer service representative. Upon calling 888-294-6804, the voice menu asks for your existing number 3 times. If you do not enter an existing number, it disconnects the call.
How can a new prepaid customer reach a representative? The BYOD and activate new service webpages both direct people to call the 888 number. Something is VERY wrong.
Um....that number does absolutely nothing except send customers in circles. There is NO option to speak to a live human. It is UNREAL!!!
AngelG_VZW To reach a Prepaid specilist, please call 888-294-6804 during Sun-Sat 6:00AM - 11:00PM ET.
