The short version of the story is I had two perfectly good Iphone 6 devices with ATT but decided to trade them in because of the $650 credit I can receive.
After roughly 5 phone calls and several online chats and lots of bad information (I have in writing that I would be getting a gift card not a bill credit) I finally received my boxes and sent the phones back.
Well today I heard back and on the first one they are giving me 107 not the 650 because of a "screen crack or deadspots"
I have no idea what this means as the screen was in great shape and it was used as my phone up until the day i sent it in.
In fact I had apple care and one of my two phones did have an issue so I brought it in and had apple put a new screen on days before sending.
Had the other had an issue I would have done the same (I actually don't know which one they are claiming did not work yet and will be calling later).
Does anyone have any suggestions as to what to do about this? What makes the entire thing even more frustrating is I find the service in DC subpar to ATT.
I will report back with what happens as soon as I get more information.
