Hi,
I recently went to an authorized store to order an Iphone 7+. The store is an authorized dealer. I planned to put a down payment on the phone to reduce monthly payments on the device, the rep told me she couldn't figure out how to allow me to put a down payment on the device at the time of purchase, so she said she could make an exception and allow me to put a down payment on the phone when it arrived. When I got home I checked my verizon to see the status of the order and noticed that nothing came up. I figured it might take some time to update so I waited for 2 days and checked back low and behold there was no order placed. I was semi worried so I called the store and told them I didnt see a pending order and asked if everything was alright. The rep assured me that everything was okay. The phone was supposed to ship the 21 of this month so I waited 6 days (yesterday) The initial rep I spoke to said they would call when my phone arrived. Like I said I waited six 6 days and still didn't receive a phone call. I called the store yesterday and gave them my application number and everything another rep said they had the file but the order had never been placed for the phone. I asked her if could come to the store to straighten the situation out and she said that would be best, so I drove to the store and ordered the phone. I asked her if I could make the down payment and she said come back tomorrow so you can work with your original rep on that application. Fast forward to today I go to the store and after about ten minutes of blank stares 3 reps told me I couldn't make a down payment until the phone arrived. Is there anyway I can be compensated for my wasted time, I usually profess how much I love Verizon, but this is inexcusable.
TL;DR Authorized retailer forgot to order phone reassured me after I questioned whether or not they ordered it, then proceeded to tell me I could put a down payment on it when I really couldn't. My question is there any way I can be compensated for my wasted time. I don't want to be the [Removed] consumer but this was inexcusable. I should've had my phone already. Thanks!
profanity removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
