In a post I recently authored Is there really a tax law that hinders a family plan participant to pick up phone at store?, the discussion touched on verifying identity and customer security. I wanted to get your take on a new experience I had while talking with customer service and having to verify my identity. At the onset of the conversation, the representative sent a 6-digit pin as a text message and asked me to tell her the number. Do you think this is a secure approach? What if I was someone who had "found" the device or had stolen it. If it's in my hand, I'm going to be able to read the pin number, despite my identity. It seems to me that asking a question for which only I know the answer or some other unique indicator would be more secure. What you think?
