Severe battery drain after recent update

I have an LG V20 and yesterday I completed a system update to software version VS99513A. After completing the update I have noticed a significant decline in battery performance. My phone has gone from 100% charge to 11% charge in a matter of 5.5 hours with minimal usage. I checked for any apps running in the background but continue to experience rapid decline in battery status even after closing all background applications. I've spoken with 2 friends that also have V20s and are having similar experiences. Is anyone else experiencing this issue? Is there a possible glitch associated with the update?

Accepted answers

ChrisDG74

After 2.5 months of begging and pleading...Verizon finally sent me a replacement battery. I can say, that after 17 days, I have not had a single overheating issue. By now, I would have normally had anywhere from 8-12. If SOMEONE(LG or Verizon) would have just sent me a new battery, like I ORIGINALLY asked, back in November, we (myself, LG and VZW) could have been saved a lot of time(mine) and money(theirs) with shipping back and forth, multiple times.

All comments

kathy65793

One of the best thing you can do after an update is to clear the cache partition on your phone and make sure that all the apps you use are updated and the ones you don't use are disabled. It also takes a few days for the phone to catch up to the updates and will eventual settle down. Hope this helps

Verizon_Support

MATTRO96, we want to make sure you have good battery life on your phone. We are here to provide support. There are several things we will need to check to make sure you have optimal battery life on your phone. The first thing we would like for you to do is to run our Verizon health check on your phone. I have provided instructions in the link: http://vz.to/2j4YSuk

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_Support

Being able to have your phone battery last more than 5 hours is imperative MATTRO96. Have you changed your phone habits? How are you charging your (original charger, computer, wall outlet) device?

AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bearone21

are you using fb, they're having some issues abut battery drain.

Ann154

bearone21 wrote:
are you using fb, they're having some issues abut battery drain.

When isn't Facebook having battery drain or excessive data issues?

bearone21

i agree, with constant updating........

Facebook Issues Fix For Messenger Battery Drain Problem : TECH : Tech Times

ChrisDG74

It's not just Facebook. It's Chrome, Accuweather, Songpop, the freakin' stock calculator, Hangouts. The issue is NOT app-specific......

I have had this issue as well, with TWO different V20s. I even sent one back to LG for them to fix. They had it for 10 days, got it back and it STILL overheats and drains the battery, by 2% a minute.

What I have figured out is, that the issue is with apps not closing when you actually close them. Last week for instance: Sunday - Facebook did it. Tuesday - Chrome(which comes installed on the phone when you turn it on, Thursday - Accuweather (which also comes installed). Today, it was the freakin' calculator.

Every time this happens, I go to settings and force stop the app. The phone then stops draining the battert and then cools off.

Verizon refuses to let me get rid of the phone. They want to buy it out/finish paying it off. Why would I pay off a phone THAT DOESNT WORK???

I have done factory resets, complete wipes, even tried a 2nd phone. The issue persists. Verizon refuses to let me get out of this clunker of a phone, and all LG wants to do is keep "fixing" it. The only way I can rid of the phone is to switch carriers(who, in turn, cover the cost of buying out this hunk of junk phone).

ChrisDG74

On the 2nd phone, the overheating and battery drain happened without me installing a single app. It was "stock".

KEVPAY2

I've experienced the same issue since the update to the new software. I've tried everything mentioned above but still no luck. It's a shame there's not been more help from Verizon on this issue that several seem to be having.

ChrisDG74

It appears as though Verizon does not want to fix the issue. I can send them links to multiple, outside forums, where people are having the exact same issue. This is not an isolated thing.

The only way to get out of the phone is to switch carriers. If this second attempt with LG to fix the phone does not work, someone (LG or VZW) will take the phone off my hands, at no cost to me, or my family will take our 3 lines to another provider. VZW will lose a 12-year customer if the situation is not rectified.

veryfrustrated0118

You signed an agreement with VZW to pay the price of the phone over 24 months. You are legally bound to that agreement. If you have a problem with the device it is with LG. They made it.

I'll tell you. I have a V10. I will probably never buy and LG again.

ChrisDG74

And that's fine. If this 2nd fix attempt does not work, either LG takes the phone off my hands(and reimburses VZW for the phone's cost), or the FTC gets involved. This is a fairly common issue. Every android community forum has threads with many users experiencing this exact same thing. The phone is defective, or at least a batch of them.

veryfrustrated0118

Good luck with getting that to happen.

ChrisDG74

You'd be surprised how persistent I can be.

ChrisDG74

Bolair0121

SO BASICALLY VERIZON PURPOSELY DID THIS UPDATE TO DRAIN EVERYONE BATTERY SO THEY WOULD HAVE TO UPGRADE THERE PHONE. I HAVE A SAMSUNG 9 WAS WORKING PERFECTLY UNTIL THAT UPDATE. NOE I CAN ONLY SEND A COUPLE OF TEXT OR ANSWER THE PHONE BORE IT DROPS TO 15%. ALSO I GOT A PHONE CALL FROM YALL AFTER THE UPDATE TO SEE IF I WOULD UP GRADE. FRAUD YAL SHOULF BE SUED.

Verizon_Support

Bolair0121,

I'm sorry to hear that the update caused some battery issues on your phone. I'm not a fan of battery issues either and I'll be happy to help with fixing this for you. Does the battery drop only when you receive a text or answer a call? Are you using the charger that came with the phone when you charge it?

JuanD_VZW