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LG V20 Reception Issues

Is anyone else noticing issues keeping a signal with the LG V20? I had fine signal on my Galaxy S5 last week traveling to work. This week with the new phone, I hardly have any signal. I can't stay connected to calls, and audio won't stream for more than a few minutes without buffering (unless I'm at home on the WiFi). I've yet to see more than one little bar for reception with this phone, yet it would be maxed out with my S5.

I tried removing and reinserting the SIM card, and I have disabled HD voice calling. Any other suggestions?

Comments

andreas_vzw

Congratulations on your new phone, JessFinsUp. We want to ensure you can continue enjoying your service. I appreciate the steps you have taken to improve service. I understand you did not experience problems with your previous device, but I do want to review the area. Please provide your zip code. By going to Settings>More>Mobile Networks>System Select>Network Mode, please change this to LTE/CDMA. Additionally, while under the Mobile Networks menu, select Data roaming access and allow access.

AndreaS_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

JessFinsUp

Thanks for the reply. I have made the changes, but my signal at home has still not improved. Fingers crossed it will help when I go back to work next week. My zip code is 24592 and I travel to zip code 23901 during the week.

Thanks again.

randellgreer

I was having this same problem. Went through several rounds of calls to Verizon technical assistance making tweaks to settings, including switching to LTE/CDMA network and clearing data cache. After doing all that with no improvement, I was transferred to a "Level 2" tech who suggested turning off HD Voice. Apparently this is causing hand-off problems between cell towers for some phones. (I found some info on the Web indicating this is also an issue on the iPhone 7.) After turning HD Voice off in the Advanced Calling menu I have not had any more problems with dropping of streaming data while driving. If you have HD Voice activated on your device, this may the cause of your problem.

rushmore69

Reviews and most users report better reception than previous devices. I found the Note 7 to have the weakest reception of any recent device I owned. It is 10 dBm less than my note 4. Both Note 7's I had performed with the same weakish reception.

JessFinsUp

Thanks for the replies. Turning off the HD voice option was the first fix I tried. I even tried the fix listed above from the VZW tech. The reception still sucks. I'm super disappointed because I love this phone and all of the features, but it's worthless as a phone if I can't stay connected to actual phone calls.

Hopefully enough people will have the problem that someone can push out an update or fix. I'm locked into this phone for a year with the payment plan through VZW. Not being able to use my cell phone for calls reliably is going to make for a L-O-N-G year...

Hobiwankinobi

I realize this post is months old. But I am having this problem as well. This is a replacement handset too. My other one had multiple issues. Verizon sent me a new one. It worked just fine for about 6 weeks. Yesterday I started having dropped calls again. According to open signal app the closest cell tower is about 3/4 of a mile. Then branching out there are about 7 cell towers within 4 miles of my house. I live at zip code 47904. In my house with Verizon, I've had HTC ONE M7, HTC REZOUND, SAMSUNG GALAXY S5, LG V10. I've not had these kings of signal issues with any other of my phones... With this lg v20 I'm getting less than 5mbps on open signals speed test. Previously on my other phone I tried all the fixes suggested. Even hard reset, and followed all suggestions from the Verizon store. Not sure what I'm going to do if I can't actually use my phone as a phone...

NancyAZ

I just bought an lg v20 from Verizon yesterday. In my house, it bounced between 1 bar and 2. I made 3 calls and everyone complained that I was cutting in and out. I'm 3 blocks from a cell tower and have never had this problem with previous phones. I took it back to Verizon today. They changed a setting but it made no difference. I returned the phone. So my question is, has anyone tried the lg v20 on att network?

emmanouil1

I also am having the same issues. Actually my wife's line.

Dropped calls. Static sounds. Can't hear or be heard more times than not. Wife is an EMT & Realtor so she needs her phone. She needs a reliable phone.

After numerous calls to the 1-800 number, online chat or in store help I am still having problems and HATE this phone.

After only 2 weeks of a new purchase I was fed up and went back the store. They replaced with a new phone but still having same issues.

Now over the course of about 3 months and countless contacts back and forth with VW I am still having same issues.

I was told to:

1 - turn on HD

2 - turn of HD

3 - change a multitude of settings

4 - then changes the simm card

5 - reset phone back to original default and start all over again. (OMG this is now the 3rd time!!!)

Everytime I speak to a new support person whether level 2 or highest possible level, I am told I am sorry you had to deal with these issues and you can talk to me from now on sp that you dont have to start from scratch again. Hmmm

So how many people have told me that and yeah they can never be reached either by the phone number or email supplied?

I don't know what else to do!

Verizon_Support

emmanouil1,

I do apologize that you have had to endure such a situation. Have you looked into a warranty replacement? Seeing that you have already completed a factory reset, there are not much more we can try.

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

emmanouil1

I was told by a VW person that after we exhausted all the avenues that I would be able to switch to another phone, meaning another brand (i.e. iphone). I have already applied paid down the phone down about half of the cost.

Per my previous conversation with the rep I would like to do just that. I am over LG.

I truly beleive that this phone does not work well with VW or just this area.

Can you please tell me hiw to go about doing this?

Please escalate this request. I have a customer for so long it would be a shame to take all of my accounts to another carrier.

Verizon_Support

emmanouil1,

Having a phone that meets your needs is very important. I'll be happy to help and look over your best options. Please check your Inbox for my Private Message.

RyanC_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Pbell7350

I am having the same issue and am absolutely FURIOUS! I've read through all these threads and it certainly seems like neither VZ nor LG is offering any solutions whatsoever.

r3m1xx

i got the v20 and it is horrible. ive had the phone for about a month and i cant even use it for a full day without running in to problems with the connection. this is not a cheap phone so i hope verizon will solve this problem for me.

Verizon_Support

It's important to us that you can stay connected. Are you having difficultly staying connected to Wi-Fi or LTE? What services are being impacted?

EstebanP_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

RYAOLM15

I have had this problem since a couple of weeks after I got the phone in November. And now yesterday, I have lost all data service entirely. No 3g,4g or 1x even! I have two other phones on my account that are having no problems, so it is not a coverage issue. I believe that it is a problem inherent to this phone, I wish there was a way to switch models. I am not looking for an upgrade to a newer phone, just something that will actually get service. The folks at the Verizon store swapped SIM cards for me, and I factory reset the phone to no avail. I am wondering if it has to do with the OTA update that I received a few days ago? I have had intermittent signal problems all along, but now I cannot surf the web, receive mms, or us HD calling on a phone that I still owe a couple of hundred dollars on, and an unlimited data plan that I am paying $300 a month for. This is awful.@verizon wireless customer support

Verizon_Support

Ryaolm15, I depend on my service. Let's get this figured out. Have you downloaded anything new to the device since the problem started? Do you have a memory card inserted?

AlbertoR_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

RYAOLM15

I have not installed anything new, and as I said, I have factory reset the phone and set it back up without using a backup. I do have a memory card installed, I tried removing it but still not able to receive any data reception at all on a phone that has had spotty reception at best to begin with. I use this phone everyday for work, and not being able to receive my 60 to 75 emails daily is really difficult. This is the 2nd LG phone that I have had these problems with.

Verizon_Support

Ryaolm15, I am disappointed that you are experiencing this. We are here to help. Do you have a case on the device? Have you tried using without the case?

AlbertoR_VZW

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