When is Verizon going to push OTA updates for the HTC 10 so we can have the latest enhancements in Android 7.0?
Verizon always lags with this, and it's annoying.
NDA would not allow them to say so. HTC hasn't updated their website which if they say anything wouldn't violate the NDA they make carriers sign. Just some food for thought. They haven't even put HTC 10s on their lists. It doesn't make you wonder?
HTC Software Updates | HTC United States
HTC is the one writing the code. They will announce the status on their website. HTC Software Updates | HTC United States
ron1284-
I know software updates are super exciting. While we don't have word quite yet, you can stay in the loop by following this link: http://vz.to/1TSO9m1. Is there anything else that we can assist you with in the mean time?
AmberK_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
T-Mobile And Sprint both have rolled out Android 7 for their HTC 10.
Of course just like ALWAYS, we on Verizon's supposedly premium and most expensive network are stuck waiting AGAIN.
According to an email response from HTC, the hold up is indeed with Verizon, but they won't admit it. If they do, they'll say it's because of their extensive testing. Meaning, they'll get to it after they add hidden charges to everyone's bill.
mk7se wrote:T-Mobile And Sprint both have rolled out Android 7 for their HTC 10. Of course just like ALWAYS, we on Verizon's supposedly premium and most expensive network are stuck waiting AGAIN. According to an email response from HTC, the hold up is indeed with Verizon, but they won't admit it. If they do, they'll say it's because of their extensive testing. Meaning, they'll get to it after they add hidden charges to everyone's bill.
mk7se wrote:
If you look at their own graph it shows and HTC admits they do all of the coding so any delay is due to HTC not finishing with the process. A low level rep will NEVER know anything, and if they knew anything they'd be forced to sign a NDA stating that kind of information they can not give people. Treat that with a grain of salt.
No team will finish an update first all the time and is subjected to who the manufacturers work on said update. It has no bearing as to "paying premium" and expecting a carrier who doesn't touch code push an update first.
Thanks for sticking up for Verizon. However, you're not correct. HTC and Verizon's relationship has always been terrible at best.
Verizon also screwed around when HTC launched the M7. It's well documented on the internet how untimely verizon is with Google updates.
Google actually writes the code. HTC determines how to implement it in their phones.
Then it's off to the carrier. In our unfortunate case it's verizon.
Then finally back to HTC.
Here is a graph of the process.
HTC Software Updates Process | HTC United States
See steps 7-12. For you to say verizon doesn't touch code is incorrect, not to mention your statement of a "low level" person not having correct information. You think verizon is different with what their people tell us who's holding up the process? How far up the pole do you think the people responding here are? Please include verizon in the "grain of salt category" next time.
I am not sticking up for Verizon. I am a programmer and I do large scale software development. Even HTC own timeline shows that they are responsible for all updates and coding. Verizon touches no code. Our low level customer service reps that answer our emails know jack about anything other than basic troubleshooting and anything above that it's a trouble ticket to me which I delegate to my subs.
If you look at steps 7 through 12... What does it EXACTLY says?
Step 7 DEFINE THE SCOPE
This is where they have carrier aggregation, RCS, things that would need help from Qualcomm(or insert CPU/GPU/Radio company), and "bloatware" which shows it is given in advance. Verizon or any carrier for that matter doesn't touch the code. Manufacturers touch all the code. If the carrier touched the code steps 8, 9, and 10 wouldn't even mention HTC at all because the code would be out of their hands. You think Manufacturers are going to let carriers have proprietary code in their possession that they can modify or steal?
Step 8 HTC incorporates carrier modifications. It DOES NOT say Verizon modifies the code it self. HTC does.
Step 9 HTC does Internal Testing
Step 10 HTC submits Lab Entry
At this point is where regulatory testing can happen. Things like E911, FCC testing if there are major changes to the radio.
Step 11... If they have it in their possession the whole time why would HTC need to receive approval from Verizon? Shouldn't it be the other way around?
Verizon Wireless Customer Support wrote:ron1284-I know software updates are super exciting. While we don't have word quite yet, you can stay in the loop by following this link: http://vz.to/1TSO9m1. Is there anything else that we can assist you with in the mean time?AmberK_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Verizon Wireless Customer Support wrote:
This is NOT an acceptable response. I have been waiting for the 6.0.1 and now the 7.1.1 update on my LG V10.
The 6.0.1 update was released by Google 3 whole months BEFORE LG and Verizon pushed the 6.0 update.
We need faster updates so Verizon will need to work with manufacturers to push this. Or better yet, VZW should have nothing to do with adding un-removable bloatware to our devices. That way manufacturers can get the updates to the end user faster. You know, sort of like Apple made it.
bloatware isn't the problem See my response above. The bloatware is given in advanced AND are only put in the system folder as to why they are not removable.
OEM's need to do a better job in modulation if they want to update their devices faster. Even Google understands this and started to write Android at it's base more modular.
Well maybe they should just push the OS as it is developed by Google and NOT skin it their way and take away features.
It is ridiculous the amount of time we must wait for updates.
Got an update this morning on my LG V10. IT IS STILL ONLY 6.0!!!!
Obviously VZW doesn't care that or devices are running software that is almost 2 years old.
You have to remember that with LG having newer devices out, they're more likely to devote resources to those devices. Older models always receive updates after newer models and, with the way LG had been struggling lately, they've probably cut back on the manpower available to work on updates.
I think that the LG V10 being less than a year old when 7.0 was released should already have it by now. Especially since the V20 which was released with 7.0 is almost exactly the same device.
It is not almost the exact same device, different SOC, different camera sensor, different DAC, needs to be built separately. Even the same device on different carriers can't use the same build of Android due to differing network configurations.
It's called resources. The V20 is the shiny new phone for them. They problem threw 20x the resources for it than the current V10. Manufacturers love it when people upgrade their or so best spellings get the least support chances are people will blame the carrier and shortly after move to another carrier and buy the same brand newer phone and we start back a square one.
I will I'll tell you it's not that easy as changing a few lines of code. :smileyhappy: if it was that easy then even Google wouldn't have trouble themselves pushing out all updates on all their Nexus devices which there are gaps between devices getting updates as far as 3 months from when their brand new babies get updates.
HTC is moving away from carrier devices it seems. Now you have to purchase them directly from HTC. Sony kind of did the same thing.
I LOVE this trend. Makes things easier when it comes to support if manufacturers are doing a "better job" at supporting their products this is the way we should go.
Motorola as well to an extent.
....And we're still waiting, and waiting...
I guess verizon can wait for my full bill payment.
and STILL NOTHING??
HTC One (M8) is getting Android 7.0 Nougat update at T-Mobile
HTC writes the code but Verizon has to test it. So tell me Verizon, are you
testing the code yet?
I understand about NDA's. It does make me wonder because I really like my
HTC 10. Unfortunately it doesn't look like Verizon is going to support
Nougat on this phone. If that's the case shouldn't they tell their
customers?
On Mon, Mar 27, 2017 at 12:31 PM, Tidbits <forums@verizonwireless.com>
I'm happy with my HTC 10 the way it currently operates. Would love to have Nougat, but be careful what you wish for kids. Updates bricked my Nexus 7 and I (like a knucklehead) signed up to get early updates on my N9 and that's been 'fun'....
Rather have my speedy 10 without Nougat than to get the latest and deal with any 'issues'. Just my 2 cents.
Tidbits, you couldn't be more wrong.
You're contributions to this thread couldn't be more useless.
For the rest of us, it looks like we're getting Nougat this Thursday, the 30th.
Complaining about not getting an update and the fact HTC own timeline says it's ultimately up to them to finish the update sure is a major contribution over saying the fact I have been a developer for companies(like Samsung, and Sony) that deal with hardware know we make outside companies sign NDs. Good call. Keep saying the same thing that has been said for the past I years and change nothing.
Yes it was leaked that it is supposed to come out on the 30th, but again nothing official from even HTC who can give out that information long before Verizon can be to contractual agreements.
Verizon HTC 10 receiving Android Nougat update on March 30 | PhoneDog
For reference, but keep in mind dates can change.
I'm not having any issues as of yet. But then again I haven't dug very deep into it. So far I'm very happy with the new update.
Me too. So far so good.
Looks like Android Nougat works well. Funny how my HTC 10 looks eerily similar to my Nexus 9!
Everything installed quick and easy and everything seemed to be running smoothly until I went to make a call. I can't seem to make any calls on my PHONE. I hit call and the call button gets dark and the number disappears. I can't make calls any way either, not by dialing the number, not by selecting a contact, not through the text interface, and not through any maps or websites. Calls just won't actually try to connect and that is completely unacceptable
My phone is working fine.
After doing a little more digging it seems like Wi-Fi calling does not work, so since I had Wi-Fi calling enabled I could not call until either Wi-Fi calling or my connection to Wi-Fi was disabled. Not as big a problem but still an issue
After a restart and full power down, my google services are back online.
For some reason none of my google accounts would log in, which I am
assuming was the reason gmail, play store, and the cards in the now
launcher weren't populating. Back to normal now, and so far so good.
Thank you for that information. Have you tried to do a factory reset on the device?
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I updated 2 days ago and now my phone is total [Removed]! Even my notifications have changed. I cannot use voice to text, cannot send photos and some if my regular text message show "sending" even after the person replies - if the message sends at all. Is there a way to "undo" the update? Everything worked fine before
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Message edited by Verizon Moderator
No way to undo it. You should make sure your contacts and media are backed up and factory reset the phone.
I was having trouble with google apps, email, play store, etc.. I went to google settings and turned off "Sign in with phone", restarted, and everything is working properly now.
