I am unable to set up my vm on the samsung galaxy 7. Afterdialing *86 nothing happens. I get no prompts or instructions on what to do next.
You have to press SEND after *86
Setting up your voice mail service should be a lot easier to do. Let's get you set up today. To clarify, is this your first time setting up your voice mail as a new customer or did you just upgrade your device? If you upgraded you would need to call your voice mail and then press # to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.