Can Anyone Help Me Port My Number To Verizon?

MOONSHINEDRUMS

Hello,

Kind of at my wits end here.  I bought my wife a new phone, and had her number ported from straight talk Tuesday of last week (January 3).  AS of today she still cannot receive calls.  They say the number has been disconnected.  I have spent over 8 hrs on the phone with Customer service to no avail.  A rep even called my house last night to see why I had given zeros on a customer survey.  Said she would check into the issue, and call back.  Never heard from her again.  I have an NRB # if that helps, but this is absurd.  I sure hope that VW plans on pro-rating this first bill.

Verizon_Support

Hello, MOONSHINEDRUMS. Don't give up. I can see why you’re so frustrated after all your time and efforts have still resulted in your wife not being able to receive calls. I’m really disappointed to see you didn’t receive a call back either but I want to be sure we get to the bottom of this. I noticed you mentioned the number has been disconnected and this may be the key. In order for a port to be successful, the prior account needs to remain active while the port process is completed. If you’ve already disconnected the original account, please reach back out to your original provider to reactivate the line while the process is completed. Both of your fellow community members also had great suggestions for checking the status but if you are still running into trouble with the port and you’ve confirmed your original account is still active, please call the experts in our Port Center at 888-844-7095 at your earliest convenience.

JenniferH_VZW
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