I can make calls to non-verizon lines, but not to those numbers on our plan.
I Am in Gainesville Fl and also am unable to make calls out or receive calls. Worked fine outside of town, but once in town problem has begun on all 3 family phones. On SW side of town.
Then call customer service and let them know. This is a peer to peer site not customer service. Their number is 8009220204. Please call from a landline another non cell on your account so they can assist.
Same here cannot make calls out. Can send and receive texts, I'm in Florida.
Yeah, same here in Orlando. It would be super helpful if Verizon would take the little bit of effort and post something to advise of an outage on their own site. We don't have a landline so no pherson can't call nor do I want to since I've been on 'hold' on the chat for 10 minutes now trying to get someone to tell me something. I can only imagine how bad the phone call hold time would be. But hey, finally got someone and this is what I got back:
DAWN: Our network engineers are aware of an outage in Florida and are currently working to restore service at this time. Please continue to power your phone off and back on every hour and continue to try to place a call.
Are you kidding me, Dawn?
i can't contact verizon on my phone i call 611 to report problem my brother in orlando was able to call me but my daughter can't call out i was able to call her but not my husband or my daughter in same town as me.
What, you don't want to keep powering your phone off and on all night? HAHAHA
Same here in Miami. cant make or receive calls.
What I would like to know is how are us customers notified about outages and the progress on it - posted on the website, email, texts? I see nothing on it, not to mention searching for 'outages' on the website doesnt bring up anything either.
This is terrible. No incoming or outgoing calls for hours and I just found out a $1700.00 cabling job was rerouted to another tech/contractor for tomorrow and Thursday because they couldn't reach out to me.
This is not funny at all as my cell is my business line and is no longer reliable.
Pathetic, no way to reach out and speak to somebody. Might be bye bye time as I just lost 10 months worth cell payments.
Power my phone on and off? Is that supposed to be some sort of pacification technique? Complete and utter [removal required by the Verizon Wireless Terms of Service] .
You folks caused me a $1700.00 loss of a contract project because the prime on the project tried for some time to call me and then gave the work to somebody else.
This hurts.
Folks at the Verizon store in Palm Harbor told us it was a nationwide Verizon outage. There were a steady stream of Verizon customers going in and out of the store. You'd think that Verizon might have made it a announcement on their website but nope.
MY point exactly. But they are very quick to notify you when you are going over your data limit. But not when there is an outage.
I'm having this problem too.
And now they're back and working here in our part of Florida.
Why don't you get an SLA on your phone service if losing money due to an inevitable outage is an issue? The business world absolutely drives me nuts - no accountability for downtime and outages, and here I am trying to ensure a major Internet backbone doesn't go offline whenever someone decides to backhoe some Fiber.
The "Turn off and back on every hour" thing is in the event the phone outage is causing registration issues with the network. Especially important if you're dealing with Voice over LTE, which is based around SIP. I've seen my own fair share of issues where things like VoLTE won't work after an outage until a phone is rebooted. So it's not unwarranted.
Verizon didn't cause anything. If you rely SOLELY on a radio device to run your business instead of having multiple numbers, that's a carrier issue. It's a business persons issue. If you were on another carrier and this happened you would be upset too.
And if the project person couldn't give a reasonable turn around time toyou perhaps this is someone you're better off not doing business with in the first place.
