I sent in 2 of my IPhone 6's for trade in. I get an email
back saying one of my phones had a crack or dead spot in the screen and only
crediting me $107.00. It was not damaged when I sent it. The other phone showed
in the email canceled. I called and spoke to a rep Oct 25,2016 who sent me a
black and white picture of a phone with screen damage, I cant even be sure that was my phone.
There was no way my phone was damaged like that when I sent it. I inquired about the other phone
and she said that they had both phones but some how the same phone number was
submitted twice. I did not submit the same number. However, the rep told me to
go on line and do the trade in again and they would update their systems and
the trade in department would appraise my phone. I get in the mail the other
day a box to return my phone. What the heck? My phone is already returned. How am I suppose
to return a phone that was already returned. Is this how Verizon gets out of crediting their loyal customers?
Are you now going to be rip me off on this phone!? This is completely
unacceptable.
