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Near end of first contract. How does it work?

GalaxyS5User

I am nearing the end of my very first cell phone contract (ends in 5 weeks). I am not sure I want to stay with Verizon, but how does it work?

Does Verizon send me an email asking me if I want to renew, or do I have to initiate it?

How far in advance do I need to take action to ensure I have no interruption in phone service?

Do I just go to a store ?

I'm completely clueless in this area.

Accepted answers

deloused

It's similar to when a lease for a rental property expires, no more contract, the plan you have would continue until you decide to make any changes but on a month to month basis, no long term renewal, no termination fee etc.

All comments

deloused

Momma23dogs

Nothing changes. Your service continues until you port out to a new carrier.

A Contract is an agreement to puchase a discounted phone, in exchange you agree to pay for 2 years of service, or an ETF. It has nothing to do with service directly.

Once of contract, you can request your out of contract discount on the line fee. Or switch to the Verizon plan with the $20 line fee.

pat218

I've been a customer for 15 years. I've been very happy with Verizon HOWEVER lately I've been disappointed - Not in the service but the support and the sales people in the stores. Buy online and do your homework. When you go into the store, they really work you over. Not in the hard-sell kind of way but, basically, lying to you. For example:

I walked out the store with a Zagg screen protector that they made me believe was guaranteed to protect my screen from breaking. 3 salespeople told me to make sure I registered the product so I was covered. Well, I came home and read the guarantee - no. The screen protector itself is the only thing that is guaranteed. (Paid $34 for it). I even discussed with them how the screen protector was cheaper than insurance and they agreed so there was no chance that I misunderstood something.

Then, I was told that they only had the Kate Spade hardshell or an Otterbox as a case for the Maxx 2 - there was no other option ($37 for that). (I wished I had thought of buying one from Amazon afterwards). So 3 accessories later (Because "it's cheaper to get the phone with the accessories..." ?somehow?) I have some buyer's remorse...

Anyway... hope this all helps. Good luck.

Momma23dogs

Those items also have a 14 days return period. And I'm with you, I order from Amazon. It makes no sense to spend $100 on stuff I can order for $20-30.

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