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iOS 10/iPhone 7+ constantly dropping service..

just completed 200-mile trip, all interstate with 95% LTE coverage. iPhone 7+ would drop service every few minutes/miles (switching between towers maybe?). Other devices on iOS 9. (6s, 6+) as well as MiFi were able to maintain continuous service. Comparing coverage when service would drop showed iOS 9 maintained 3 bars, so not spotty coverage area. Is there any way VZW could troubleshoot what happened and how to fix? Has to be an iOS 10 or iPhone 7 issue...

Comments

DIAPAV59

I'm currently having the same issue with the Iphone 7. Reset the Network settings and even replaced the SIM card. Still experiencing the dropped service. Not sure if this is related but T-Mobile users are having the same issue and APPLE released an update to the client services to 25.2. T-Mobile users were having the same issue and when they released this update, it seems to correct it. My phone is running client services 25.1. Maybe Verizon should get this update out quickly!

username100

Same issue. Contacted Verizon and Apple. Verizon advised my coverage was "less than optimal" in my current area, except I was traveling (across multiple states and in places where my iPhone 6 and Verizon worked seamlessly). Apple advised resetting and backing up from icloud OR replacing the sim card. I already restored the phone from an icloud backup when I bought it. I'm willing to try the sim card replacement tomorrow, but when not on wifi, the phone is almost unusable.

MarkM82

I am having the same issue with my iPhone 7 plus 256gb. I have a 6 plus that will have full strength LTE service and my iPhone 7 will lose connectivity and say "no service" while I am driving. I found I can restore it faster by switching airplane mode on, and then off, but this is extremely frustrating and I'm not sure if its just coming back on after moving out of the particular service area (antenna). I updated the SIM to the brand new one that came with the phone (I originally just transferred the one from my 6 plus into the 7) and was super careful to not touch gold contacts. I also reset network settings and did a full restore of my computer back-up image. I would be interested to see if anybody was able to resolve by just doing a fresh wipe and not restoring from an old backup. Please keep us informed because this is a significant issue.

CHRGUE33

I have the same problem, where I will drop from LTE to 3G or 1x fairly frequently in Scottsdale, AZ. Occasionally get No Service too. Already swapped out the SIM card on Monday. Still having the same issue.

Dontbecomcast

Having this same issue. Only "solution" I have found so the service doesn't drop while driving/navigating is to turn off LTE. Going backwards to only use 3G seems ridiculous. The new phones don't play nice with this new and "improved" LTE network Verizon is touting in all their new adds. Don't know if it's Apple's fault or Verizon's. Anyone find a way to solve the problem while remaining on the LTE network?

UNDEROATHCHICA

same here. Hopefully they find a fix quickly

DIAPAV59

Dear all,

Not sure if this will work for everyone, but the IPhone 7 allows you to make calls with LTE. Under settings>Cellular>Cellular Data Options>Enable LTE, you will see three options. I updated to only use LTE for DATA ONLY and this solved my NO SERVICE issue.

Roadblocked

This is not really a solution of any kind, but your investigation is appreciated.

LTE for Voice enables HD Calling and is a must have feature.

however, the fix does not work for the network extender issue, either

DIAPAV59

Hi Roadblocked. No your right, it's not a fix but more like a band aid for those users that use their phone for Directions. I couldn't even use WAZE because it would even loose the GPS signal. However, once I turned that that option off, it was fine. I could still make calls but it wouldn't be in LTE quality.

davidgolfer

I'm just having poor signal even in areas where signal should be strong. Mostly on 2 bars very seldom do I get 3 bars even at work where signal should be 4 to 5.

MarkM82

+1 for switching enable LTE to data only. This resolved my phone constantly dropping connection, but like was said it's not a permanent solution as you lose HD calling. Definitely a welcome "fix" until something permanent is released.

ANNLAR67

Having this same problem with my phone randomly going into "No Service" mode, have been back and forth with Verizon, with them having me do all of this troubleshooting, which none of it worked, so I found this thread and read DIAPAV59's post to set your LTE to Data Only, and that worked! But obviously it shouldnt have to be like that and something else needs to be done, as it sounds like its an issue for a few people anyways.I even pointed Verizon to this thread and they are still wanting me to troubleshoot. So frustrating!!

andrewt_vzw

CHRGUE33,

I always want to make sure you can use your phone and stay connected! That is incredibly important. What is your zip code? Are any other users having this trouble?

AndrewT_VZW

CHRGUE33

Andrew:

See my original post regarding this issue. I have been experiencing the dropping from LTE to 3G to 1x since the day I received my iPhone 7 on launch day. I went into the Verizon store in Scottsdale, AZ and was able to show them the issue. They felt it was the SIM card, so they swapped it out for a new one. It did not resolve the issue. So, I did a Reset Network Setting in General settings on the phone. Still no luck fixing this issue. I called Verizon support on Thursday to report the problems. I was told I would get a text with a ticket number, but never received anything. I went to the Apple Store at the Scottsdale Quarter yesterday (Friday) and showed them some screenshots of it happening outside the store. As a result, they ended up giving me a new iPhone. However, the problem still persists. At this point, I can tell you it happens throughout Scottsdale, AZ (85260, 85255, 85251 are the local places I have been over the past week). Furthermore, I was in San Jose and Palo Alto Monday to Wednesday this week. I did not notice/see it happening once during that trip. Not sure if this is a problem with the modem, carrier settings, iPhone software/firmware. My wife's iPhone 6 does not exhibit any of these issues.

Any help you can offer would be great.

Thanks,

Chris

username100

To add to CHRGUE33's post, I've had the same issue. It doesn't come down to a problem in specific zip codes, it is a problem anywhere I go with my phone (i.e., NJ, CT, NY). I contacted Verizon for trouble shooting and they said it was a low service/reception problem, but that showed me they didn't listen to my actual description of the problem. This problem happens no matter where I am and it did not happen with my previous iPhone 6s on iOS 9 in many of these same places. I contacted Apple and they advised getting a new sim card, but that didn't work. Restoring the phone didn't work. Resetting network settings doesn't work, and even some of the temporary fixes in this forum don't work for me.

I keep getting the same canned response from Verizon (i.e., "Whats your zip code. It's important that you are connected."). If that's true, then someone should be contacting us to troubleshoot this. I switched from ATT to Verizon for improved service, but it's worse.

CHRGUE33

I should add that this problem did not exist on my iPhone 6S using iOS 9 or iOS 10.

justinwjones

I have this exact same problem in the Phoenix metro area also on my iPhone 7 (not plus). I live out in queen creek (85142) but commute to an office by sky harbor (85008). Multiple times per day I will pick up the phone and it's in no service. Much more frequently it drops from LTE to 3G. 90% of the time I check it it's either in 3G or no service. Went to apple last night and they want to replace the phone but it's a jet black one and no stores have them in stock right now, but it sounds like a replacement might not fix it. It's possible we got a couple with manufacturing issues I guess. I never had this issue with my 6s. I am going to try disabling LTE for voice but I agree with everyone else this is not the long term solution.

CHRPRU42

Hello Andrew,

I'm also experiencing the same exact issue going from LTE->3G-> 1X. I was missing calls and not getting texts. 4 hours of trouble shooting between VZW and Apple including wiping the phone clean and starting again and nothing worked. Finally I switched to my old 6S SIM card in the new 7 and it seemed better until the next day I noticed I spend most of my time in 3G. I noticed on another post the carrier setting of 25.1 may be the issue. My cousin has the 7plus with carrier VZW carrier 25.2 and says he has no problems at all. They're sending me a new IPhone 7 tomorrow because in addition to this issue the GpS signal goes in and out and I need to restart my phone at least 6 times a day. Unfortunately after reading other posts I'm not sure a new phone will fix the key signal issue.

CHRGUE33

Is he on Verizon or T-Mobile. They updated T-Mobile to 25.2, but I am not seeing anything indicating Verizon is above 25.1

ButchV

Okay, it's a week later and still the same issues. Since there are too many zip codes to list, here are the affected travel areas:

- Fairfax County parkway - Fairfax Station to Dulles Toll Road

- Dulles Toll Road - Reston to Tysons Corner

- I66 - Chantilly to I81 interchange in Winchester

- I81 - Winchester to Christiansburg

As others have stated, switching to data-only for LTE isn't a solution. None of this affects the iPhone 6 or 6+ which are still on 9.3.x, also VZW, nor does it affect our MiFi service.

Roadblocked

Verizon'a lack of communication or even acknowledging this issue has me seriously considering other wireless options.

this whole situation is a nightmare

CHRGUE33

Called Verizon yesterday and finally got a ticket number and confirmation they are looking into it. Called Apple today. Rep had not heard of the issue, but got me to a senior person.

Does anyone know if this modem has been used in any other phones? I googled it and could not find any.

Roadblocked

Its used in sprint as welll.

Harambedid911

How did your cousin get 25.2 on Verizon?

Decard

Same issue with me in New York. Data signal keeps switching between LTE to 3G to 1x and often to nothing at all in areas where my iPhone 6 worked wonderfully. I have the latest version of apple software 10.2 and did not restore the iphone 7 from a back up

jimboc2

Having the same issues.... was traveling from Northern Virginia to Charlottesville last night with my new iPhone 7.... on I-95 much of the way.... phone kept switching from LTE to 3G to 1x to No Service. My wife was with me and her iPhone SE had LTE all the way, just as I always do. I travel this route a lot for my work. BIG PROBLEM, and we need a fix ASAP.

ValCh

we are having same problem with both phones iPhone 7 and iPhone 7 plus. after 15 min drive one phone goes "no service" but iPhone 7 remain full bars and after 30 mins drive iPhone 7 goes "no service" with with navigation can't detect GPS so we use iPhone 7plus to to continue driving while we were restarting iPhone 7.

crazy. No fix from Verizon or apple. Obviously something wrong with a device or software.

Im testing right now to use the phone without Voice LTE only Data LTE will see.

SungHur

Same problem here. I tried everything that was out there but still no luck. Any updates??

Btw I am in Connecticut.

CHAMIL29

FWIW I am chiming in here with a similar issue:

Had an iPhone 6s running iOS 10.0.1 with solid LTE connectivity at home and work. Since upgrading the hardware to an iPhone 7, I see degraded LTE (2 bars where there were previously 4 or 5), or worse, 3G service only in locations where I previously had stable LTE service.

Toggling Airplane mode seems to resolve the issue temporarily.

Location is NYC: Brooklyn and Manhattan.

markp_vzw

JIMCHA85, we know the importance of maintaining the 4G LTE connection where you need it. Let’s make sure we can get to the root cause of the problem. Besides this drive you made, does your phone fluctuate signals in other areas? If it does, can you verify the zip code and if it happens to your wife’s iPhone SE also or just yours.

MarkP_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jimboc2

We live in zip 22963, but the issue is happening all around the Charlottesville area as well as between here and where I work in DC. My iPhone 6 worked without issue, and my wife's iPhone 6s still works great. My iPhone 7 constantly cycles between LTE, 3G, 1x, and No Service... very frustrating.

ROBSMI37

I live in just south of SLC UT and I currently have this issue. I most commonly see the problem happen when I have 1 bar of signal and i'm on Wifi. Turning off Wifi and attempting it to force over to LTE causes me to lose signal entirely and will sometimes either just say "no service" or goes 1x to 3G then it will just sit at 3G unless i either restart the phone, or toggle airplane mode (turning it on and waiting 10 seconds then turning it off) seems to get the signal back. If i'm in a low reception area the connection will just drop back down to "no servicer, 1x, 3g" in that order.

unknown

Lots of discussion here (linked earlier above): http://forums.macrumors.com/threads/iphone-7-plus-no-service-vzw.1997680

Latest word today Carrier - iPhone 7 Plus "No Service" (VZW) | Page 22 | MacRumors Forums

indicates VZW and Apple are very aware of the issue and working to find a solution. No ETA but at least we know they're working on it!

madisonjm

Same issue here in ATL zip 30318. My 6S has full service but 7+ has one bar of service :-(

Roadblocked

Bet a VZW rep replies to this post with

'we are sorry you're having trouble with your device - have you tried restarting it? we want you to get the best possible experience.'

hey! I did it! am I hired?

JohnnyDoe

Haha... yes 'Roadblocked' your hired on! Went to the Verizon store today and went the through the same rediculous troubleshooting techniques... did you reset network settings? Have you turned the phone off/on again? Have you replaced your SIM card? Yeah... that was the extent of their knowledge...

Soooo the trouble continues and still no fix from Apple or Verizon...

JSAND805

I have the same issue! I'm in Phoenix and I'll be driving and then it will lose service (no service) then it will kick back on after I put it on airplane mode then take it off!

JOSRUB75

i'm having the same exact issue here in NY, i have an iphone 7 and my wife has a iphone 6 running ios9, i also have an ipad running ios 9, first day i got it i was traveling around in NY and NJ and kept losing service completely while driving, then i realized that even when i do have service half of the time it was on 3G, i reset network settings and changed sim but to no avail, i called in yesterday and spoke to tier 2 tech support and she advised me that i will need to do a restore with itunes and reload software and that will fix the issue she says some files were missing from the software, she also had me a run a diagnostic report on the device, was busy with this for 3-4 hours late night and now i leave my house headed to work and i see myself with 3G again and checked my ipad at the same time and it has full bars LTE

UNDEROATHCHICA

returning mine today. My old iPhone 5 runs better. what a joke

crzyc

I am having the same issue. Using phone in 02917 and 02874.

Dropping to 3G and/or 1x on iPhone 7 128GB model. Called VZ tech support and they had me reset network settings, reboot phone, etc. No change to the level of service.

My co-workers with iPhone 6 models have no issue.

madisonjm

I called Apple today and they are saying they have no knowledge of this issue.....

CHREAT27

This is driving me crazy, with this many people affected, you would think Verizon would be quick to fix the issue, they even replaced my device with no change in service.

jasperm_vzw

I know how important having a working phone is for everyone experiencing the same issues, ButchV. Let's review this together. Please reset your network settings by going to settings>general>reset> and then select reset network settings. Once completed the phone will reset. Please update me on your progress.

CHREAT27

Stop telling everyone to reset their network settings. That won't fix this issue.

The only verified work around is to disable HD voice which also disables wifi calling.

verizon and apple need to acknowledge the problem, and release an update.

These phones aren't working, there are threads on just about every forum related to these phones.

Fix it.

madisonjm

Exactly. I know I have already called Verizon who blamed Apple and Apple is saying they have no knowledge of this issue.

CHREAT27

Here is a 27 page thread related to this problem.

Carrier - iPhone 7 Plus "No Service" (VZW) | Page 27 | MacRumors Forums

Fix it.

crzyc

I agree with CHREAT27, stop telling people to reset network settings. This does not help. Please spend your time escalating the issue. Please confirm that there is a problem and that it is being worked on by Verizon and Apple.

takendraw_vzw

Getting to the bottom of your signal concerns is our goal for all of our customers. Apple has recently released a software update as of 09/26/16. Please go to settings> general> software update to update to the newest software. Please keep us posted on the outcome. If the issue still persists, please back up and restore through iTunes: How to back up your iPhone, iPad, and iPod touch - Apple Support

-TakendaW_VZW

Roadblocked

This update had no affect and was already in development well before this issue arose.

STILL NOT SOLVED

username100

The update for 10.0.02 was released on September 23, 2016. There was no update released as of yesterday (09/26/2016).

The update did not remediate the issue. It persists despite all suggestions. As people have indicated on here, resetting network settings, swapping sim cards, restoring through iTunes, isolating the issue to a specific zip code all have not worked.

What would help is to know:

1) Is Verizon doing anything about this (not simply suggesting ideas for working around the issue)?

2) Is Apple aware of the issue? If not, Verizon should make them aware of the issue.

NICKAI2013

I too am having this issue and have been patiently waiting, reading posts in the macrumors forum Carrier - iPhone 7 Plus "No Service" (VZW) | Page 29 | MacRumors Forums . Hope this gets fixed soon! So annoying and frustrating. I am very close to switching carriers if that will help fix the "No service, 1x, 3G" bouncing signal issue.

madisonjm

VZW told me it's nothing on their end so they sent me to Apple. Apple is sending me a new phone but I highly doubt it will be resolved.

CHREAT27

Verizon doesn't care that so many of us are having this issue so long as the phones are still flying off the shelves.

I have a feeling this problem will be dragged out for quite some time.

Verizon won't even educate their customer service agents on this obviously widespread flaw.

Fix it.

Roadblocked

This is not true - and a new phone will not resolve your issue. There are multiple threads about relevant case numbers to give to Verizon tech support.

They are actively seeking a solution, however, I doubt one will be coming soon.

That being said - when you talked to Verizon did you get to their advanced tech support? Because if you talked to the T1 when you first call in tech support, they are just as clueless and the forum tech support guys - they basically have a 1st day orientation tech support cheat sheet and if they can’t solve it from there they assume it’s user error and tell you sorry.

Dlrbills4me

I reset Network Settings, then went to the VZW store where they replaced the SIM. When that did not work I went to Apple where they replaced the phone. Still having the same issue. Have been using LTE for Data Only which has improved the issue but does not change the fact that I have way worse service than I did on my Iphone 6 which I what just switched from. Even with using the LTE for Data Only "fix" I frequently am downgraded to 3G service. Yesterday, I stood next to someone in the store with an older iPhone, he had LTE while my iPhone 7 had 3G. He taught me how to turn on airplane mode then turn it back off to grab better service, but to have to do that constantly is INSANE.

The ONLY reason to justify paying extra for a VZW phone is better service, which I am not getting! VZW better fix this issue before the time comes where I can return the phone, because I am going straight to another carrier for half the price.

kevinr_vzw

We'd be sad to see you leave the Verizon Wireless family, Dlrbills4me. I want to make sure that we get get you back up and running. Please check Settings, General, About and please make sure that the phone is up to date to 10.0.2. If it is, and you're still having issues, please back up your device and restore your device through iTunes: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

KevinR_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

SHAHOL9

I just got off the phone with Verizon who suggested doing a full restore, the guy says that will fix it in most cases. He also said that he thinks Apple is coming out with an update that will fix it. Keep in mind this was just the first level customer service guy, probably take that information with a grain of salt.

NJBLUEEYEZ34

I am having the same exact problem, in New Jersey, my son and I both got our iPhone 7 the same day, he is in Boston and has the exact same issue. Verizon initially said there was no problem, then they said it was the SIM card, replaced the SIM card, my son went to Apple, they replaced his phone, no resolution to the problem. I suffer drop outs and loss of network constantly. Verizon should send a string and two tin cans, it would be better than this.

pkespen

In this Verizon forum someone reporting doing a General->Reset->Reset All Settings ( *not* "Erase All Contents and Settings") to fix the issue of LTE dropping out to 3G or 1x on iPhone 7, even in strong signal strength areas.

I tried this and, so far, it's looking like it might have worked. The issue might be caused by people restoring their backups from earlier phones to their iPhone 7 models. "Reset All Settings" puts your iPhone 7 into the default settings configuration without affecting your installs apps, etc. You do need to redo your Touch ID and re-sign into iCloud, resign into Messages and re-configure some settings.

Snorlax888

Unfortunately the reset didn't help-- wife's iPhone 7 still lost signal while my S7 held onto LTE the whole ride down from Danbury CT into NYC.

So we switched LTE to Data Only and it was only slightly better. Went into 3G instead of saying "no service".

Argh.

supar6

Yeah. I'd been living off that same solution along with turning OFF HD Voice frim day 2 of this issue. Keep in mind with "Data Only" checked, I don't think you can talk on the phone and use Data at the same time.

Also swapped SIM's. Reset Network settings. Reset phone with no backup/restore. Held it up in the air on pole. No joy.

Not it sure if anyone else noticed, but since iOS 10 was released, Spelling and Grammar has been weird, inconsistent and outright WRONG. Dunno what they have going on. Same on my old 6s.

Ecuaboi

Update to 10.0.3 Apple released an update to fix the connectivity issue. I hope that will help your new iPhone 7

leezajane5959

Oh my god! I thought i was losing my mind or worse have a virus. I was given this iphone 7 by my daughter. I have exactly the same issues and have gotten the same run around with Verizon. Whats funny is that my loss of signal has a time schedule. I can almost set my watch to it starting at 7 am till 11pm. Nothing fazes it. No signal.

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