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Call static when on speakerphone

My wife and I both have new S7s, and we've noticed that when a caller is on speakerphone, everything sounds fine on the recipient's end, but the caller hears a static echo of whatever they say delayed a second or two. Everything sounds normal to the recipient of the call. This happens with both devices. Has anyone experienced this or have a solution?

Comments

bd94s10

Hello, are you calling another VZW user? If so you could try this. It is a shot in the dark.

Your deivce supports HD Voice. In order for voice / data to work at the same time it must be toggled on. Some users experience challenges with it when speaking from a VZW user to a VZW user.

Settings > Advanced Calling > Advanced Calling and unselect it if it is turned on.

After doing this see if teh issue still persists. If it is already turned off... try turning it on. It can't hurt to try it.

Let us know.

ULTRAmachine

ive tried for 2 weeks to fix the same.endless calls to Samsung and vzw, now i just live with it for the next two years.also my lgs do the same.its somewhere between caller and tower is wherein issue is. imho

Verizon_Support

LENNYEDGE, There's no doubt you've been through troublshooting limbo these past weeks. As an customer advocate we want to make sure no stone is unturned. Are there any cases or screen shields on the device?

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

ULTRAmachine

clear case, rubber. s7 edge.found out was verizon towers and my signal. its better, but had to turn off hdvoice and also do a network reset/im now 2 days past return date.its mine now.case or not, all the same. ive called support 67 times. im done.

Verizon_Support

We want to ensure your concerns are addressed and these issues are resolved. May we ask if this has always occurred since having Verizon? Have there been any changes in the environment such as construction or have you relocated?

KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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