Specifically, what does Verizon Customer/Tech Support do when you receive a complaint about poor reception and dropped calls in an area that previously had no problems?
I called 611,more than a week and a half ago, September 30, 2016, to submit a complaint. I have been in same house 7 years and have had same phone 1 1/2 years, with no reception complaints until recently.
I received the following "Free Verizon Messages" on my phone:
Oct 1, 2016: Ticket assigned and being worked. Will update within 24 hours.
Oct 2, 2016: Ticket assigned and being worked. Will update within 48 hours.
Oct 4, 2016 : Ticket under continued investigation. Will notify when issue resolved.
Oct 10, 2016: Review of reported service issue is complete. Directed me to click a link to see more details. http://vzw.com/Coverage
I got "page is unavailable"........ Eventually, I got to a page that is merely statistics about Verizon's performance versus other service providers.
It is, in no way, an answer to the service issues I am having. I conclude that Verizon did not actually have a technician investigate the problem, but merely sent me canned responses. I am disappointed in Verizon's poor customer service. At this time, I am undecided as to my course of action.
