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Is Anyone Else Having Problems With Their Verizon Gift Cards?

KYUCHO47

I purchased two of gift card on different dates for Christmas gift. I got both gift cards (not prepaid card). when I checked my first gift card balance, the system said "invalid card". I talked to Verizon wireless agent through chatting and phone, but no one knows why gift card balance said "invalid card". I got second card couple days ago, it had a same problem. OMG..... Total was $200. I am so frustrated about this. The agent on call kept saying that gift card doesn't need to be activated. I put 11 digit of card number with 6 digit PIN. no luck. Can someone help? I like Verizon service so far, but this issue made me very frustrated. I answered automatic phone survey after the phone call, system said that manager can contact me later, but nothing happened so far. If anyone who can handle this issue, please contact me. Thanks for reading this.

Comments

Verizon_Support

Oh no, help has arrived KYUCHO47! We want you to get the most from the gift cards and learning of the issues does have our immediate concern. Please reach out to us directly in one of the following ways listed here: http://spr.ly/65878KhGW We have representatives standing by who will be happy to help.

ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jman02

I have a similar story...

I purchased a $100 Verizon Wireless Gift Card (https://www.verizonwireless.com/accessories/gift-cards/) from VerizonWireless.com on Dec. 4th 2016 and got it delivered on or around Dec. 7th. I decided to use it for a promo VerizonWireless was having on accessories. It was get a $50 card for a $200 or more accessory purchase. I tried to use it to purchase some items on Dec. 9th. When I got to the checkout page and added my Verizon gift card, it said the card was invalid. I double checked and the numbers were entered correctly. I decided to try again later. Same error.

Later that evening, I called customer support and was on the phone for about 30-45 minutes explaining the situation to which the representative could not assist me. I had a dinner to go to, so I had to cut it short and decided I would deal with it in the morning. On Dec. 10th, I called customer service in the morning and restated the problem. It went back and forth. She thought it needed to be activated, then later took it back. She tried calling the number to see the gift card balance. It said the card was invalid. She then tried to get a different level of support to help out. After about 80 minutes, she could not help me and created a ticket and suggested I try going to a Verizon Wireless store so that they could exchange it. She said the ticket would take 2 business days to process.

Later that evening, I decided to go to a Verizon Wireless store. I explained the situation and the customer service staff there also tried dialing the number and then found out the card was invalid. They then tried to refund the card. Which it does say on the back cards can be refunded if there is proof of purchase. They could not refund me my money. They directed me back to the customer service phone line. The issue was still not resolved.

The accessory deal ended on Saturday, the night I tried going to the Verizon Store to use the gift card after two days of trying to fix the problem. I'd say I've spent about 4+ hours trying to figure out why a card, which was purchased from VerizonWireless.com, was invalid and why nobody could help me at all. I still do not have this issue resolved and I don't think anyone can help me at this point. I just wanted to buy some accessories from the website. This is a serious problem that I have wasted too much time with for reasons I cannot figure out.

nd_football

Hi,

I am having the exact same issue as the Original Poster. Bought two $100 gift cards and when I go to check the balances on both of them they come-up as Invalid.

Any help would be appreciated.

Thanks

Verizon_Support

Hi nd_football!

I'm so sorry you and the other posters on this thread are having this issue with your Verizon Gift Cards. We do have a team that handles all of the gift cards, and the number is on the back of the card. I know that when calling, you will be put through an automated system, but if you press "0" you will be connected with a representative to assist you. The direct number is 1-800-876-4141 or dial #GIFT from your wireless device to reach them. I'm sure they will be able to resolve this for you.

ChristinaB_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

knic4896

I am having the same issue and I have talked to 7 people in 5 departments since December 26th and it is not January 3rd. My issue still is not resolved and i have $500 worth of gift cards. Were you able to solve this?

John070170

My wife and I purchased 10 $100 cards. Two sperate purchases of 5 cards each. Two different orders, delivery dates, and none of the 10 were activated. Bought before Christmas 2019. Today is 2/2/20 and we have been getting passes off and promised resolution for a month and a half. Today came to corporate store (2nd time). They now say they have to fill out forms for each card. We have a evidence of the purchase, receipt shows number for each card. You would think they could see never activated,. Can see on Verizon acct we paid $1,000 and simply activate them. But instead we sit here at a corporate store speaking to a very defensive customer service rep. But will apparently be leaving without resolution and still completely frustrated. With all the issues I have now seen on line with other people expericing this same issue there is no way that Verizon is not aware and has not fixed the lssue Seems to be corporate fraud and they just hope cards are gifted and no one is ever the wiser. I'm giving them this last opportunity then I may seek legal assistance.

Verizon_Support

John070170. We're sorry to hear that you're having trouble with the gift cards that you purchased from us. Please call our gift-card team at

800-876-4141 for assistance.

TrinetteW_VZW

John070170

No thank you. We have talked to them many times without help. Again you just continue to pass the issue on without resolution. I am at a corprate store . Been here over an hour today and . They can call you. Oh wait. We did that too. Again, if your manager at this store cannot resolve the matter we will escalate to your next level of mngt. If needed, I will simply seek legal action. Appears to be a well known issue and I can only imagine how many customers may have been impacted.

John070170

Just wanted to let you know that I did not get resolution today at the Corporate store. Instead they filled out forms, told us that they had done all they could do at the store level. ( basically a f-off and don't co.e back here). Mind you it is a corporate store and you would think they are the ones to fix it. But they filled out forms for us to send to someone else who will apparently be in touch in about 7 business days to tell us what they are able to do. Really???? Been dealing with this for 1.5 months . But don't worry Verizon is on it just give them more time. Mind you I'm out $1,000 while I wait for them to review it some more. I have been a loyal customer going on 20 years. Apparently means nothing to them.

Verizon_Support

This isn't how we want things to turn out. We'd like to have another opportunity to assist. What solution did the Gift Card team provide? Did you get a digital or physical card?

ChristianP_VZW

Verizon_Support

We are sorry to hear you were not able to get a resolution at our store. To confirm, what exact location did you visit? Did they tell you who exactly was going to contact you in 7 days?DavidR_VZW

John070170

This is the second corporate store we have visited trying to get resolve on this issue. The first location was at 2415 E Baseline Rd Ste B107, Phoenix, AZ 85042. We spoke at length with a rep named Dari on January 3, 2020; he (working in conjunction with someone on the phone at Verizon) created ticket# INC003234086, and said to allow up to 14 business days for resolution. He indicated that he/his manager would contact me directly with updates/resolution. After receiving no communication back from them and verifying once again that the cards still did not work, I called that store back and spoke to a manager that had been involved (from the periphery) with our January 3rd visit to the store; he remembered the issue. He said that Dari was not available as he was helping another customer, but that he would have him research the ticket's status and return my call. Still no return call. At my next opportunity, we visited the store at 670 N 54th St Suite 3, Chandler, AZ 85226, where we had a very defensive representative helping us. After much time spent in the back offices, he returned to tell us that the the previous ticket was completely wrong and that forms had to be filled out for each of the 10 non-activated gift cards. He again disappeared into the back for quite some time, returning later to get the credit card numbers that we used to purchase the gift cards. He explained that this is going to be investigated as a payment issue (which didn't make any sense to me, but he claimed that this is what must be done); he created a new ticket number, calling it a "trouble ticket" #PH4648498. He finished by stating that they've done all that they can do; that some other department would contact us by phone and email, and that it could take up to 7 business days for them to get back to us with what the next steps should be. I don't remember his name, but I do know that the manager on duty that day was named Jeremy. The customer service rep and Jeremy, the manager, basically explained to us they had done all they could to asssit us and insinuated that we should not return to their store for any further assistance.

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