I have been with your company for many years..over the last 8 months I changed to prepaid because I was told I will receive the same advantages as my overly expensive prior plan ; which I was going to cut Verizon ties all together. my phone was charging from 48% but after checking 5 mins later it had depleted to 18% and was very very very hot to the touch. Then it just died.. I turned it off and went to a Verizon store. I first sat there for 2 hrs waiting on service and one served in 2 mins I was told there was nothing they could do because I was prepay and no longer on contract. She proceeded to tell me my choices were to buy another expensive phone, get another contract or go across the street to Best Buy and see if they had a Samsung rep to help me... Of course I was blown away that even tho this was a Samsung phone it had a Verizon trademark on phone and my automatic monthly payments were never a problem to collect.
I know this community is just a deterrent for Verizon to not be responsible for poor service and this will probably never be resolved. Now I have to go a week without contact to my family who long distance now...loss all of my information and more ... I am just so very disappointed and frustrated with Verizon and my faith in a company that I used to hold high regards for has diminished; because greed has gotten in the way of a true customer service that used to be provided many years ago. Now I understand the hard way why so many have left and are leaving the Company such as I will.
Sincerely,
R York ( once a satisfied customer)
