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My data has stopped working ..

My phone says I have 4g yet I haven't had a data connection in 3 days. I am using the phone where I have for 3 years. I have unlimited data and from what I am reading in the news Verizon has slowed my service to a complete and useless stop. Please advise. I have followed all troubleshooting steps.

Comments

Weth

They have not been going after unlimited accounts that are using a phone and using less than 100 GB per month. Even if you were targeted, you would get a letter saying you will be discontinued on August 31. The only ones getting shutoff are the ones that are using hotspots only instead of a phone, and in those cases you only see 1x and not LTE indicator.

Therefore I think this is a different issue for you unless you fit any of the criteria above. Did you try rebooting the phone?

Star6767x

I have rebooted..done safe mode and every other troubleshooting step...I think they have slowed my data because last night after midnight it worked perfectly. This morning it does not. I am definitely being slowed down and I am irritated. I have been loyal to Verizon since day one and they have not reciprocated

Verizon_Support

Star6767x,

I wouldn't be able to function if my data completely stopped especially when it's been happening for 3 days. I'll be happy to help. We value your loyalty since day one and I am 100% confident that we have not slowed down your data speeds. What is the make and model of your Android? Do you know anyone else that's having the same trouble? What is your zip code?

RyanC_VZW
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