I read today on the Verizon site that I had the option to return my galaxy note 7 at a Verizon corporate store or Verizon as setup a link to order the replacement online. I use my phone for business and decided that I needed a new phone immediately and headed for my corporate store located in Strongsville, Ohio. The greeting person notified me during check-in that they are no longer exchanging or returning Galaxy Note 7s. I asked to speak with a manager, and the manager told me that he received an email from Verizon notifying him that they should no longer accept Note 7 returns/exchanges about 45 minutes before I arrived. Is this true, you are literally asking your customers to go without a phone for days? They also told me to charge my phone to 40% capacity and continue using it until I receive my online replacement. This seemed to be the opposite of the text I received from Verizon telling me to power my phone off immediately and return it. I am so mad they sent me home with this thing. I hope that store also accepts liability for my phone until this is resolved being that I need my phone for business. My phone will be in flight this week and the airlines haven't been to keen on passengers traveling with this device. Thanks Samsung and thank you Strongsville, Ohio Verizon wireless for taking care of me so well. I read other posts of people who had good experiences today with their exchange, so I suppose I should not tear Verizon down as a whole, especially since they didn't make the phone, but blame the careless store employees who sent me away today.
