Why Is The Wi-Fi setting Not Available On My Device?

Bcollins8989

My Wi-fi doesn't even give me the option to turn it on. It it completely grayed out.

I have reset the network settings 3 times and re-started my phone 5 times in the last week to try to fix this issue and nothing has changed. Please help so I can avoid using all the data on my family's plan.

smith6612

Since you've tried the obvious steps, have you tried doing a full phone factory reset? Back up your phone to iTunes or iCloud, then erase it entirely. Set it up as a NEW Phone (don't restore your backup quite yet), and see if the Wi-Fi option starts to work. If it works, erase the phone again and see if after restoring from backup, the Wi-Fi continues to work.

If it doesn't work with a factory reset, the Wi-Fi on your iPhone is most likely not working.

If the Wi-Fi works after a reset, but doesn't work when your phone has been restored from a backup, there is either corruption in some data your Backup contains, or an application/device management profile is restricting your ability to use the Wi-Fi.

To confirm if the Wi-Fi hardware isn't detected, open Settings, select General, select About. Look for a "Wi-Fi MAC" field. This field must be populated with a 12 character hexadecimal string, such as: "AA:BB:CC:DD:11:22". If it is blank, the Wi-Fi hardware is not detected in the phone. Apple will need to repair or replace the phone.