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What are my options given that I am not thrilled about having to purchase a device that I honestly don’t want?

To start right off, I’m not interested in paying full price for any of your current offerings after this fiasco. They are not what I was looking for in a device; I have the phone I wanted. What are my options going forward? Being asked to basically downgrade at full retail is not acceptable in my opinion. There needs to be some sort of device discount applied to anyone affected by this Note 7 issue to ease the blow of having to deal with having to purchase a device we really don’t want and having to deal with all associated hassles (twice for some, including myself).

Three things that I believe need to be done:

A discounted price option for going to a different phone. (a discounted S7 Edge, the closest device spec and feature-wise, would be bearable until something better comes out)
A clause that will allow us to purchase a Note 8 (or similar device) if / when it available without penalty or additional charges.
Reimbursement of any Note 7 specific accessory regardless of if it’s 3^rd party. ( I have over $150 worth of accessories that are basically useless now)

I really look forward to hearing back with a non-canned response.

Comments

photomu

I could not agree with you more. This is beyond frustrating.

I simply don't want a lesser phone. I have no interest in an S7. If I had wanted one, I would've purchased. I gave up my previous cherished Note for an upgrade. I would be content to get it back. I want/need the stylus and the larger screen. These are two important features for me. I resent being pushed into paying for a product that I do not like.

Like you, I've invested in aftermarket accessories (like VR, additional charging items, etc.). These will be useless to me. I also purchased VR content from the store which I will not be able to use unless I downgrade to an S7 (which I will surely *not* do).

I think your item B is one of the most important parts of your points. There will eventually be another large phone offering (it's won't be called Note because that brand has been burned for them...literally). I don't want to be trapped into a subpar phone for two years so I can get something else. If I am locked into such a contract without upgrade options, rest assured, my new contract will not be with Verizon.

I do not imagine they will be able to provide "non-canned" responses which will satisfy anyone.

Dbeak

jmcotler your post was perfect and I hope you copy and paste it and send it to Samsung!! My son paid the early upgrade penalties to do an early upgrade from his perfectly good galaxy 6 and traded it in. While most guys have a dream car my son had a dream phone and this was it! He also has the replacement phone and is unsure what he is going to do. If Samsung were smart they should have announced immediately that if we trade in the Note 7 for another Samsung phone we would automatically be eligible to upgrade to whatever Note type phone becomes available (I would think next year) without any early upgrade penalties. This probably would have boosted sales in the galaxy 7 series AND assured sales of the new note eventually. But instead they are losing customers because nothing is being said and customers are losing faith in Samsung and trading in their Note 7 for phones from other manufacturers which is understandable.I am hoping in the coming days we hear some news of what the plan is going to be for those of us so inconvenienced by this.

LJSchneider

I could not agree more! Someone should tell this to Verizon, although it's not their fault.

Predator7

Get something cheap off Ebay until Note 8 or S8 come out.............S8 coming out on March/2017

LESSTA65571

I waved the flag of defeat and a new S7edge is arriving later today. I didn't want the edge, but feel forced into it since the Note 7 will no longer be supported, the recall invalidates insurance coverage and production of Notes has been halted.

My first samsung phone, the Note 7 and I absolutely loved it, still do love it as it has given me ZERO issues with the exception of recalls.

Very dissapointed that there has not been some sort of plan to get Note users back into the fold once a new Note like device is released in the future.

jmcolter

This still ends up costing me money on a device I don't want, and a used device with possible issues at that. Also, I don't know if I want a Galaxy S8 as it won't have the feature-set that Note series does. I use that feature-set like the stylus ALOT throughout the day. Buying a used phone and hoping for the best is also not an acceptable course of action.

Dbeak

Right there with you Less! Just ordered the 7 edge online. My son felt this his was his best option given the situation. They had the nerve to try and charge me a $20 upgrade fee!!! Are they kidding me??? After I complained they waived it. To those of you reading this, DO NOT PAY THAT FEE! I am shocked given the situation that they would even attempt that!!

FRANKM1

So that's it for Note 7? No more fixed ones will be offered?

tikibar1

Samsung has discontinued the Note 7.

CHEHAV9

I'm tempted to keep mine. It's never gotten the least bit got. I upgraded from the droid and i do not want to go back down. They still habe credited me the $25 for the first time replacing. They need to offer something a lot better

Gabbo

Agree with everything the thread starter stated. I am beyond [Removed] that I have to go through this exchange twice and now have to downgrade my phone and Verizon has the audacity to charge us a $20 upgrade fee to exchange our phones that we don't even want to exchange.

No phone out there even comes close to offering what the Note 7 does. The sad part is that once we pick a lesser phone to "upgrade" to, we will no longer be able to switch out to the Note 8 (or whatever they are going to call it) without it costing us an arm and a leg.

Samsung and Verizon need to handle the Note 7 customers better than they have.

[Removed]

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ATTICUS_01

I am in the same boat, first smart phone, great deal 300 dollars for an 864 dollar phone with free sim card. The deal is you pay 300 but your plan charges you 40 dollars a month access fee since you are bringing your own phone instead of 20 dollars a month for the phone access fee if you pay towards the phone over a 24 month contract. Either way you are paying 480 over 2 years, nobody is out the saving, it was never there. My plan is to keep the 256g card and get a s7 edge, but will work with the vr and only out the aggravation.

DCGUCCI1

I finally spoke to a manager on the phone, I escalated the call. She offered me an S7edge with a 200 dollar credit to my bill...I told her I will think about over night .. she's calling me back Tomm... I don't want to down grade , but I don't think we are going to get any other options. I also used my upgrade to get this phone, and all I want is the option to get another phone in the near future as they become available...

JABPLATNER

I SO couldn't agree with you more! I am practically screaming looking at these options! And furthurmore...I seriously think that as soon as a device that is comparable is available, we should have the automatic option of "upgrade" REGARDLESS of the time spade between now and then.

I know this sounds absolutely crazy....but I am almost willing to keep this [Removed] Note 7 until something else becomes available. Right, I know...its a crap shoot of possibly burning my family's home down...I get it! But holy crap...I got so much credit from my last phone I traded in...that this is crazy to try to pack everything up (without packaging) and haul it in! I am WAAAY CRABBY!

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MRJones33

I signed up for Verizon in June 2016 and purchased an S7 Edge, knowing I would be upgrading to the Note7 once it came out. When it did, I had to pay about $300 to pay off the S7 so that I could get the Note7. Now that I'm going back to the S7 Edge, why am I paying full price for it again when I already paid about $400 to own an S7 that they took away from me? I agree with everything that has been mentioned about this fiasco, but I would also like my $400 credited back to the purchase price of my new S7 Edge that I don't really want.

Or is this just a great ploy by Samsung and Verizon to get people to pay $1200 for an S7 Edge?

jmcolter

I'm about sick of this "upgrade" push from customer service that leads to wasting your upgrade eligibility on a device I don't want.I have looked at the Pixel devices and find them to be lacking. No IP68 water and dust resistant rating, no expandable SD memory options, and an unappealing aesthetic design IMO.

I have looked at the Pixel devices and find them to be lacking. No IP68 water and dust resistant rating, no expandable SD memory options, and an unappealing aesthetic design IMO.

I do not want an Apple device as a switch to iOS would be an utter pain given that I am rather invested in Android in term of accessories and the overall Google ecosystem.

The only remotely close option is the Galaxy S7 Edge, but I have reservations about getting locked into a two-year contract with a device that, A: I never really wanted in the first place, and B: a device that will most likely be obsolete and replaced by the S8 / S8 Edge in five months.

To be frank, I would have never upgraded and moved away from my Note 4 if the Note 7 was never an option. I upgraded expressly for that device. If I wanted the S7 Edge, I would have used my upgrade for that back in March.

It's really not that hard to grasp what I'm asking for.

I want to exchange to a safe phone. Not "upgrade" as VZW is trying to pitch it.

I do not want to lose my "Upgrade Eligibility" because there are no available phones that I truly want, nor want to be stuck with for two years. None. The End.

I want the option to actually UPGRADE to a phone that I will actually care to spend my money on in the future. This may be the Galaxy S8/Edge or the Note 8 (or whatever similar device they may release).

I want to be able to upgrade to this device without incurring additional costs or have to pay off a phone I did not want in the first place.

Those affected by this Note 7 recall should be able to switch to a safe device, while still keeping their upgrade eligibility to allow them to pick a device they may actually want when that device is available in the future.

I don't believe this is that hard to understand, nor is it unreasonable given the situation.

I'll be leaving Verizon if they can't figure this out and make an exception to policy for those of us affected by this rapidly evolving nightmere. I don't want to hear about the other great options available for "upgrade". You need to stop calling it that as you're not fooling anyone who has owned the Note 7; it's a downgrade plain and simple. It's time to take care of your customers with this thing called customer service and stop trying to take advantage of the situation and screw your customers over more than we already have been with the time involved with this mess and lost money on accessories that we will never be reimbursed for.

Weth

FRANKM1 wrote:
So that's it for Note 7? No more fixed ones will be offered?

No. The Note 7 is a dead device. It will get no support, no updates, no fixes, no replacements. It is worthless. Those stating they are going to keep it should reconsider. Not only because there is no support, but if something happens to the phone and it harms a person or property, the owner will be fully liable, maybe even criminally liable.

For those that don't like current selections, Hand back your Note 7, get full credit, buy or find a friend/family with a used phone to use for a while and wait until the phone you want is released. This is a horrible situation for everyone who got the Note 7. But remember, your anger and demands should really be on Samsung. There is no reason Verizon needs to lose money on this - it needs to all come from Samsung.

ROYEVE47

Don't worry they won't lose money. Samsung will be paying out to all carriers. Plus when I called to upgrade I was told that I had to pay "taxes" which is acceptable but that dollar amount included the "upgrade" fee...very deceptive.

lindamcd

EXACTLY! Well said!

josephe_vzw

I share in your frustration surrounding the Note7 exchange, Gabbo. Any agreements have been canceled and charges for the Note7 device are being credited to your account. This includes the original upgrade fee paid when you purchased the Note7. We tried to streamline the process for all customers as there is no return or exchange to be processed. You will simply get credits for what has been paid, and you are just eligible for an upgrade once more.

In addition there is no need to return accessories purchased from Verizon specifically for the Note7. We will credit those to your account as well without a return, however if you did purchase any accessories from a third party you will have to return to those vendors for a return.

You can learn more here: https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/

JosephE_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JohnB_VZW

We are always here to help. I can certain understand how upsetting and inconvenient this whole situation has been for you and so many other customers.

When you originally purchased the S7 Edge it was done a device payment plan. So you are paying full retail for the phone. When you upgraded to the Note 7 you paid off of the device payment plan so you would be able to turn in the S7 Edge and upgrade to the Note 7. By doing this you were entering a new device payment plan for the Note 7.

Did you exchange the Note 7 for the S7 Edge and started a new device payment plan? Since you are receiving a brand new S7 Edge you would start the device payment plan over.

JohnB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MRJones33

I know why I had to pay off my S7 Edge to get the Note 7... that part just makes sense. But I'm not being able to keep my S7 Edge, so why should I be paying full price for a new S7 Edge? You took $400 from me, gave me a Note 7, which was great... but now that I don't have the Note 7 and have to go back to an S7, the S7 should be $400, not $800. That doesn't make sense to double charge me for a phone that I don't want and then triple charge me when a new phone comes out that I do want to purchase (Note8/S8).

Weth

The only fault in your logic is you had a used S7, and want a brand new S7. You can probably get a used S7 for a little more than $400. Call Verizon and see if they can get you in a used S7 to get you back to where you were.

Dbeak

AT&T has a plan called Next Every year that allows you to upgrade after one year and as long as 50% of the phone is paid off! And EVERY PHONE IS ELIGIBLE!!! The competition is there Verizon you better get on board!!!!

Scorpio2177

Do you happen to know of any other phones that use "S Pens"...per say? I cannot use a rubber tipped stylus.

Kendrarich66

I had to down grade too to the edge 7 and they said you would receive a $100 credit on your next 2-3 bills. The $100 credit is for the $20.00 activation fee and $33.00 insurance which I already paid when I order the note7. I called Verizon and got a speech about the $20.00 dollar activation fee blah blah blah. I am a long time Verizon customer but this is too much!

pherson

I took the liberty to review each carriers website about the note line. T-Mobile is the only one offering the 5. Verizon and Att don't even show a note and sprint doesn't even show the press release. The only thing close would be the s6 edge plus and yes I know it doesn't have a stylus. The one

id the lg stylo 2. Of course one could buy a used note and save the upgrade till a likable phone

comes out. But everything sans taxes is being refunded and the payments canceled as long as you return the phone. Otherwise you can be liable if something happened.....especially since you are now strongly recommended to return it. And if you buy a replacement device now you can sell it and recoup the costs. All my NOT be the best option but is is options. And the lg v10 is a great device too.

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