Hello: I recently had a payment taken directly from my bank account by Verizon in error in the amount of $439.84 on 11/2/2016. I had paid the entire balance due of over $700 prior to that date and there was a $0 balance due when Verizon deducted the $439. When I got the notice via text that the $439.84 was scheduled to be deducted from my bank, I called Verizon Wireless and spoke with a rep who advised the payment was scheduled to be withdrawn and I should call my bank and issue a stop payment, which I did. However, on 11/4/2016 Verizon deducted the money from my bank account as instead of the rep I spoke with canceling the payment, they submitted the payment a second time after the payment was refused the first time by the bank. I called immediately and spoke with a rep on 11/4/2016 who advised she was opening an investigation and that the money would be imediately refunded. I waited until this morning and when the money was not refunded I called again and spoke to a rep in the Verizon Wireless office in Florida who advised she spoke with her supervisor and the report was being escalated and the money would be back in my account by the end of the day. I kept checking throughout the day as I have other bills to pay and when the money was not returned by 3pm, I called again and spoke to another rep who advised me the treasury department has issued a HOLD on the money and it will not be refunded until 11/16/2016. I asked why there was a hold on the money and they couldn't give me an answer.
I have other bills to pay besides Verizon. I have spoken to so many people and each one gives me a different answer. No one can talk to this mysterious Treasury Department, no one knows why there is a hold on the money, and why the payment cannot be reversed. I have asked for accountability and for someone to contact me in writing but that has not happened. The last person I spoke to was a woman named Joanna in the financial service who gave an operator number of clajotj out of the Phoenix office and who said her manager, Lalo, wpuld contact me with further information. He has not. Please help!
