Why arent both Note7s reset to previous upgrade elligibilty?

DSTREGE08

We hav two phones on our acct. Had always been eligible for upgrade together. Now we want to return our Note7s but only one phone has been reset to be eligible for the upgrade. Now what's up! This whole thing has been nothing but a nightmare. We planned on going tonight to exchange and now another Verizon hurdle to jump over. Any help???

jeneller_vzw

DSTREGE08,

Our apologies if things we not adjusted properly. Let’s get this corrected.  I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.

JenelleR_VZW

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