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Customer Service for Prepaid phone number BROKEN

klang123

After wasting hours trying to resolve issue I broke down and called prepaid customer service at 888-294-6804:

After following the prompts and entering my phone number I was told that customer service operators were busy, the voice menu cycled three times then hung up on me. The second time I tried hitting 0 and they hung up instantly. The third time I got the same repeated menu and a hang up.

Verizon, you're a big company and one would think that if your support for prepaid is so busy they can't help customers perhaps it's time to fire some managers because it's obvious something is not working or your support system would be working.

I just tried to add a credit card to my account and it fails, I guess I can always purchase WalMart card but your website needs some serious work, just getting logged into this forum is a joke, I'm logged into my account and have to login again to my account to access this forum? Programmers need to learn about sessions. When customer support is too busy to help your system should put the customers phone number into a cue and let your customer support operator call me when they catch up, that is what companies are doing that care about retaining customers, what your doing just upsets us.

Comments

Verizon_Support

I apologize for the inconvenience because I know your time is valuable. Your feedback is greatly appreciated and will be forwarded for review. However, the community forums and your My Verizon account require 2 different login credentials.

In an effort to connect you with a member of our Pre-Paid team I will be sending you a Private Message momentarily.

AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

klang123

I received an e-mail and the link brought me to your post but in order to reply I have to login, when I login I get sent to:

https://login.verizonwireless.com/amserver/UI/https%3A%2F%2Fcommunity.verizonwireless.com%2Fverizon-login.jspa%3Fgoto%3D

In HTTP 101 they tech children how to deal with session data, what is happening here is the login does not save the page I came from and tried to send me someplace that doesn't exist.

So while reading post in the forum. if I want to reply, I must login yet when I login I'm redirected to a broken link. In my world that is called a broken web site but it seems it doesn't matter here.

What do you mean:

"In an effort to connect you with a member of our Pre-Paid team I will be sending you a Private Message momentarily."

My phone died, Galaxy Note Edge is dead so I can only hope the "Private Message" is not going to my phone.

Ann154

A private message sent through the community can be read from the community inbox and you can access from site via a computer. https://community.verizonwireless.com/inbox

busterhe84

klang123

Have you tried (800) 922-0204 This is the # I was given to use. If you want to talk to a real person keep hitting 0 when then they ask for your phone #.

I think it might be the Postpaid Customer Service line so they answer pretty quick. When you get a service Rep. you should ask if you have the Prepaid dept. if not they will transfer you. You will be wasting your time talking to the postpaid dept. If you don't paid the surcharges then you don't have the right to talk to them... When you get disconnected, like I do, you might have a hard time getting back in. They will put you in some kind of loop that tells you have a waiting time of.... it's just better to hang up and wait about 10 min and before calling back. Or you can use a trick that I found to call them right back (First dial *67 or whatever code you use to Block your caller ID and call them or try using a different phone # .

Good Luck

Ps. Say hi to Jessie, Mike, Abejide, Makarita, Doloris, or, Kyoto if you talk to any of them.

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