I switched to Verizon last december while i was visiting family in Tennessee, i had issues getting my switching promotion money issued to me, but i have moved past that issue. Last night my phone started a continuous boot up mode, it will not boot all the way up and continues to freeze, only way to restart it is to remove the battery. This morning i talked to Jesse [Removed] on the Verizon chat, reference [Removed]. He repeatedly told me that i was one payment away from having my device halfway paid off, with only one more payment i could then upgrade to a new phone instead of getting a refurbished phone sent to me. I had inquired about trading my phone in 2 weeks ago and was told that my phone would have to be paid off 100% before i could upgrade. Which is why i asked him to verify and be absolutely sure i was eligible. He said yes, i checked on the website, it said 100% paid before upgrade, he continued to tell me i would be and that he would put notes on my account so when i went to the store there would be no issue. Well i went to the store and there was an issue, and no notes on my account, i am not looking for this person to lose their job as i would never wish that upon someone, but i am not the least bit pleased in how i was mislead, seems there should be something other than sorry but we will make sure that never happens again statement issued to me. In a store, if a item is mispriced, they have to honor that price, it was their mistake, not yours. I believe the same thing should be done with Jesse and his comments that were made to me in the above mentioned chat. He even told me that and i quote "but i am putting myu job on the line, anything i say here is true, that is why i will leave you my operator ID for reference as well as the chat ID number for this conversation." Now, Verizon, are you willing to fix this problem?
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