I purchased two LG G5 handsets on 05/13/2016 under the BOGO promotion at the time. As I was checking out, I realized it was a rebate offer and my heart sank -- I know how these rebate situations tend to go. I continued my purchase and afterwards found there was very little information to direct me on how to redeem my rebate, how long it would take, or how the rebate would be delivered (bill credit, check, gift card, etc.). After some digging, I found the rebate website and promptly attempted to submit my rebate. I was denied the first time because I did not include my contract for the payment plan on the devices. It took Verizon a week to get them available for me to download from the website. I resubmitted with the requested information and have been waiting patiently ever since. In the meantime, I check with a Verizon CSR and was told that rebates are verified 45 days after submission and a VISA gift card is then mailed to the recipient. I left the issue alone seeing that it would be 6 weeks until I would see anything but "Pending" status. Fast forward to today, and at 46 days, I still see "Pending" on my request. I check the FAQ on the rebate center website, and in several places it states that your rebate will be received within 3-4 weeks from submission, which differs from what I was originally told. It's now been 6 weeks with no word, so I do an online chat with a CSR at the rebate center. While very pleasant, he just spouted canned responses that were all available on the FAQ page, with the exception that he now said 8-10 weeks for receipt of the rebate. What?? What happened to 3-4 weeks or 45 days? I was extremely irritated, but I didn't want to unload on this poor guy, probably in another country, about this issue, but I did mention that the FAQ on the website says 3-4 weeks, not 8-10 weeks. He said the information he had says 8-10 weeks, and I gave him the link to the FAQ page where it clearly states 3-4 weeks. He said there was no issue with my submission that would warrant a delay. I get that they don't want to send out a rebate before the 14 days "satisfaction" period is up, but it's been 6 weeks. I've waited for my rebate promised to me in good faith long enough. I've done rebates before with numerous businesses, but wireless carriers are always the WORST about misinformation and assistance with a rebate.
Verizon, if you're reading this, I have TEN lines with you, and I will be happy to cancel every one of them and go to another carrier if I don't get something resolved ASAP!
