So I have a replacement note 7 and I was told by the guy at the store that i should get a replacement phone but if I do it in the store I would be charged fees and if I do it online I wouldn't so i went to do it online and I was getting charges 60 dollars for taxes and an upgrade fee. When I looked on the community boards I read that 5 different people got charged this fee and they got it waived when they called. So I called and explained my situation and they refused to waive the fee! Their reasoning was "because I'm upgrading to a phone that doesn't explode I have to pay a fee" like its my fault the phones are exploding!! I told her that I would really like to keep my note 7 but everyone is telling me to get a new one. She said I CAN keep the note 7 but they wouldn't be liable for any damages! So I said if the phone exploded my pocket right now you're telling me I would be liable for that and she said yes!!!! I asked to speak to a supervisor and she refused to transfer me because she said the supervisor would say the same thing!! And then she was claiming that they credited money to my bill when I got the first replacement(which no one at the store told me would happen when I got the replacement) I am so livid I don't understand why I have to get charged to, in my opinion, downgrade to any phone that isn't a note 7!!!!
