HTC 10 emergancy alert wont stay off

adamshtc10

I have a HTC 10 that the emergency alerts wont stay off.

If I go into the emergency alerts, and uncheck Extreme Alert, Severe Alert, and AMBER alert, later when I look, they are all checked again.

It could be 5 minutes later or a day later, at some point those options will turn back on. I have unchecked these options a hundred times by now.

I wiped the cache partition, did a factory reset, contacted HTC support 3 times, and they had me do the same thing.

HTC and Verizon support say they don't know of a bug on this, but the only way I can stop the alerts, is to turn off the notification sound and vibrate option.

Those do stay off when I uncheck them.

I could return the phone. But went into a Verizon store, unchecked the boxes on a demo model, went back 15 minutes later, and all 3 boxes were checked. so must be the software unless I just happened to test this on the only other phone that does this.

Anyone else hear of this issue?

Thanks.

Verizon_Support

adamshtc10, I know this can be a nuisance if this is a feature you want to disable. Let’s dig further into this to determine the root cause of the problem. When did this first begin to happen? What version software are you running on your HTC 10?

MarkP_VZW
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