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Trying to add a prepaid to post pay account but get a system error.

The error comes after MEID pass at SIM verification. The device is a verizon Moto g4 play, activated for months. I am attempting to switch it in place of an existing phone on my account. I keep getting the message "There was an error with one of our systems and we're working on it now. Please try back in a few minutes."

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naansalad

does that phone still have any active number attach to sim card with prepay account so far if yes then you will need new sim card for post pay account and can be obtain from direct vzw store.if you are owder or account manager you can call 800-922-0204 for assistance.

veryfrustrated0118

Mulderato wrote:
The error comes after MEID pass at SIM verification. The device is a verizon Moto g4 play, activated for months. I am attempting to switch it in place of an existing phone on my account. I keep getting the message "There was an error with one of our systems and we're working on it now. Please try back in a few minutes."

How may months is "activated for months"?

Has it been 6 or more?

Verizon_Support

Mulderato, thanks for reaching out to the community. We are here to assist you with activating your phone. We just need to gather more information. Are you having issues with other parts of the Verizon Wireless page? Are you trying to log in using the My Verizon application or website?

MarcusS_VZW
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