Credit for phone trade-in

SHAJOH34

I traded in an Iphone 5S in August of 2016, my account has not been credited for the trade in. Please advise me about what I need to do to fix this, as it says I still owe over $600 on my phone. I worry, because I traded at the Verizon Store with full faith that I would be treated fairly.

Thank you.

Sharon

Verizon_Support

Shajoh34,

I can understand that being a very long time; I would be concerned too. I would reach back out to the location you spoke with as well as contact our Trade In Team who handle the devices that are traded in directly at -> (800) 416-8894.

ShirazP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!