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Problem with T-Mobile / Verizon interface?

About 2 days ago all the calls between myself on Verizon and my gf on T-mobile are getting dropped after a minute or so, after quite awhile of working normally. She can call others just fine, and I can call others fine.

What could be the problem here?

Comments

Verizon_Support

Hitechnerd, it is certainly concerning to hear that you are experiencing these issues when placing calls to only a single individual. What model of device do you have? Also, does this tend to happen regardless of location when placing a call or do you notice that you only drop the calls in a specific location?

HarleyE_VZW
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HITECHNERD

Thank you for your response.

I have a Motorola Droid Turbo, Android v6.0.1 on Verizon, used from my home when experiencing this issue. It is sometimes 4G, sometimes 1 or 3G. No issues calling other people from this location.

I have not had the opportunity to test from other locations.

My gf has an iPhone 7 (relatively new) on T-Mobile, usually used from her home.

Her SIM card was replaced today, but I think the issue persists.

My Vonage phone connects fine to her T-Mobile phone.

Verizon_Support

This is certainly strange to hear, HiTechNerd, as this issue isn't very common when only one contact is affected both ways. You mentioned that the call drops at roughly a minute in time and this issue began about 2-days ago. Do you recall making any changes to your device during this time? This can be anything from downloading files or adding any new applications. Also, have you tried any specific troubleshooting steps such as powering your device off and on to see if this keeps the call from dropping?

HITECHNERD

There may have been some updates to apps already installed to the phone at that time. I don't recall which ones.

Also, the Wells Fargo banking app is new, possibly at that time. I will uninstall it and reboot to see if that fixes the problem....probably later today.

Of course, phones at both ends have been rebooted by poweroff to attempt a fix. Battery has not been removed and re-inserted, though.

baileymouse

It's happening to everyone. My cousin has a Verizon house phone, good old fashioned copper wiring, and no one with a T-mobile phone (myself included) can call her. It's like Verizon is blocking calls from T-Mobile. The tech who was out to my cousin's house said they're getting a ton of complaints.

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