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Screen going gray

My LG G3 screen has started acting up. When I am using Chrome, sometimes it will either go all black or a grainy grey with a white squiggly/loopy line diagonally. If I push the off button and then push it again, it will go away. It has only happened once outside of chrome. I had download some other browser apps when this started. I have since deleted those apps and this issue had nearly stopped. Now it does it occasionally.

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Verizon_Support

Scttlee, we want to make sure we get rid of the grey screen. We are here to help you. Do you have any screen protectors on your phone? Is your software up to date? Check your software: http://vz.to/29NZnae

RalphT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

ScttLee

It is up to date. Yes I have a glass screen saver on for the last 15 months.

I have noticed that I can read through the white line. Also that if I lightly tape the right side it sometimes will make the screen flicker. Also that it is running hot more often & I have to turn off the power to cool it down.

Verizon_Support

ScttLee, thanks for the details. Has the device experienced any physical damage?

EstebanP_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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