i dont understand how the info you get is always different depending on who you talk to. I called to see about suspending one of our numbers or seeing if i would have to continue to pay on that one till the contract ended. they advised me i could transfer that number to a home phone service (which i think i only used twice maybe) and that way i would not have to pay an early termination fee and i continued to pay the bill as always but then i tried to upgrade our other line and they tell me i cant because the home line was disconnected for non payment. so i went and picked up the receiver and sure enough it was disconnected and i asked them why because i always paid the bill and they tell me it was a seperate bill. she advised me that there was a $175 early terination fee that had to be paid !!! i was furious because i never would have switched that line over to a home phone number if she hadnt told me that it was the only way to avoid the eary termination fee. Why is it that one person has different information than someone else. We have been with verizon since before when it was the alltel plan and have been paying almost $200 a month for how many years now and they cant ger their information on the same page where one person has the same information as someone else. Its totally frustrating and a reason to switch companies which i hate to do because i have been loyal to verizon but they havent been loyal to me. Id like to know why they cant get info straight or at least fire the ones that give you the bad information.
