Issue moving information from phone to computer

I have used several USB cords to connect my Galaxy S5 to my MAC but an error message pops up "Can't access device storage... If your device's screen is locked, disconnect it's USB cable, unlock your screen, and then reconnect the USB cable." I have turn off both the phone and computer, and the screen is not locked.

Accepted answers

ULTRAmachine

have you downloaded your devices driver for usb that apple provides for android device. is it installed. GO HERE AND TRY THAT ANYWAY,,,,,https://www.android.com/filetransfer/

ONCE installed/usb connected to droid device, plug in mac. look on phone or pc and see if popups.

All comments

tikibar1

With the Marshmallow update, the default USB mode is charge only. Did you pull down the notification shade and change the USB mode to file transfer?

lane37

I cannot find where that would be ... Here are screenshots of what I see. But in the menu section, not everything works. Screen Shot 2016-07-14 at 3.40.39 PM.png

tikibar1

I'm assuming the issue is the same on a Mac as on a PC, but I could be wrong. When plugging into a PC, you have to pull down the phone's notification shade, tap where it says USB Charging, and then change it to File Transfer for the computer to be able to access the phone's storage/files.

lane37

Maybe I’m blind, but I don’t see anything that says USB Charging.

But thanks for trying!

ULTRAmachine

have you downloaded your devices driver for usb that apple provides for android device. is it installed. GO HERE AND TRY THAT ANYWAY,,,,,https://www.android.com/filetransfer/

ONCE installed/usb connected to droid device, plug in mac. look on phone or pc and see if popups.