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Be Very Wary About Buying an iPhone 7 on Verizon at the Moment

Roadblocked

I just wanted to put a friendly notice out to everyone - since Verizon remains silent on the issue.

There is something SERIOUSLY WRONG with the iPhone 7 on Verizon.

Constantly dropping LTE coverage out in the wild AND will not stay connected to 4G LTE Network Extender (I believe they are directly related issues)

Verizon refuses to acknowledge the issue or give any insight as to what may be going on.

If you ask a question about it via 611 or on the forums the Verizon customer support only provides a very basic trouble shooting - it eventually ends up in a frustrating loop.

Until Verizon issues a statement or a fix for this issue - all iphone 7 buyers should be put on notice that there is a VERY REAL ISSUE that VERIZON REFUSES TO ACKNOWLEDGE.

It is on every forum - Reddit, Howardforums, Macrumors.

I suspect larger media outlets will pick this issue up soon and shine some light on the issue.

There are multiple ticket issues ongoing with Tier 2 support, however no updates have been provided.

The radio silence on this issue is deeply troubling.

Be advised.

Comments

RMCCAMMAN

I have seen these issues on different forums. From what I am reading, it looks to be location based. I am in PHX, have 3 iPhone 7's and have not experienced this specific issue.

OP - What location are you experiencing this issue?

Roadblocked

It is NOT location based.

I am in Michigan and it is iPhone 7 based.

JohnnyDoe

I agree Roadblocked, its NOT location based. I am experiencing the same problems in/around the metro Denver area and all along the Front Range with my iPhone 7 Plus. My wife who uses a 6S Plus does not experience ANY of the same issues when we travel around the city and area together. It's absolutely phone based and has nothing to do with location.

Momma23dogs

Since the phone is designed for wifi calling, I would expect network extenders to be obsolete on any network. I haven't heard of any other problems other than the "hissing", which is rare and not network specific.

Weth

Certainly seems to be affecting a small portion of people that got the iPhone 7. That always makes getting traction with Verizon or Apple more difficult. The affected group is using social media to try to get more attention. Two 7s here with no connection problems. There are lots of theories right now, but no answers. The leading cause seems to be a software issue (Verizon carrier vs. Apple) and a handoff problem between cell sites.

..and only since it seems to be something that really irks Roadblocked I wonder if WIFI calling works when you are in the No Service situation. I did not see anyone testing that.

RMCCAMMAN

There is no report from Apple that what you are experiencing is phone based.

ROCKET1267

I live in Toledo ohio. I bought the iPhone 7 the day it came out an had all kinda of service issues it never wants to hold service sometimes goes to no service. I miss a lot of phone calls. I took it to Verizon they changed the sim and it was doing it right after so they said try goin to apple to store and I did they exchanged the phone and I'm still haveing the same issues so it must be something with the service. If anything it's worse with the new phone. Hopefully they figure something out cuz I really just want my iPhone 6 back.

RMCCAMMAN

Still have not experienced this issue and we have three iPhone 7's.

JohnnyDoe

Your lucky then RMCCAMMAN... we just have 1 x iPhone 7 Plus and two iPhone 6S's on our account... the only phone with reception/connectivity issues is the iPhone 7. The iPhone 6S Plus's work perfectly and don't have any signal/connectivity issues.

Roadblocked

Interesting - it's affecting 99.9% of iPhone users then. A quick google search brings up a vast number of hits - also - Verizon and Apple have both acknowledged as of today that there is a very serious issue and they are working as quickly as possible on a solution.

Glad yore works, wish everyone else's did!

i ended up getting 100.00 in bill credit for this issue today

ChristinaB_VZW

ROCKET1267,

I really want you to enjoy your iPhone 7, and I'm sorry for any issues that are going on. Let me ask you a couple of questions, so I can gather some information. have you updated the software to the iOS 10.0.2 yet? Is the same thing happening when using Wifi? Do you have Wifi Calling turned on or off?

Please let me know, thanks

ChristinaB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jacobv_vzw

John Doe, your spectacular iPhone 7 Plus deserves the spectacular service Verizon wireless strives to provide you. You have a great team here that will make sure your service is brought back to it's stellar condition. When did the 1x signal issue you are currently having begin? Please provide your zip code.

-JacobV_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JohnnyDoe

The zip code is 80303 but it's occurring everywhere - not just a particular zip or calling area. I live in Denver and travel the front range nearly every day... cell reception since day 1 of getting this iPhone 7 Plus has been nothing less than awful. I've done all the normal reset network settings, swapped sim cards, restored from itunes as both a new phone and using itunes backup - NOTHING has resolved the issue for me or many other people on these forums.

Looking through these forums there are hundreds of people experiencing the same problems and it's all pointing towards the iPhone 7 / 7 Plus phones on Verizon's network. We are going on nearly two weeks of horrible service that many of us pay a lot of money for... this is incredibly frustrating that there is no solution to this problem yet.

Dlrbills4me

Agreed this problem has nothing to do with location. Went from having all my bars of LTE service on my old phone (iPhone 6) and then 3G/1x service in those same locations immediately after activating iPhone 7. Thus far, have reset network settings, had SIM card replaced, had the phone itself replaced, and still the issue persists.

Fronzman

I'm also having this same problem. Random drops from LTE to No Connection, 1x and 3G. Occasionally cannot reconnect until a phone reset. Once or twice it came back up and indicated LTE, but there was zero data being passed. That required a hard reboot. Also seems to be somewhat related to GPS use. I've tried disabling VoLTE, as suggested by others on different threads. Still get odd drops to 3G in places where my iPhone 6 had rock steady LTE.

iPhone 7 on 10.0.2. in zip code 01701

DAVLEV98

This is location based. I was in New York City over the last 5 days and had this issue very consistently. The issue complety stopped when I arrived back in my home town of Atlanta. There must be something unique about the network in the New York city area and some other areas that is causing this issue with the iPhone 7. Which also explains why this isn't a wide spread issue being reported.

pherson

It was made known whene the update came out. It's not a carrier issue. It's Apple, but people won't condemn apple and will blame the carrier.

Momma23dogs

A few AT&T iPhone 7 are having the same problem, it seems to be a phone problem. Replacing the phone fixes it.

VIKTUR69

Adding to the frustrated iPhone 7 owners on this post! I've had mine for 12 days and have already replaced the phone once, had the SIM card replaced, and have done 2 factory resets without restoring from backups (installing everything from scratch). No resolution to this issue. I have another iPhone 7 in the house on VZW with no issues!! I live in Denver also, and I have missed a ton of calls just sitting in my basement!! We need a fix ASAP!!

JohnnyDoe

I live in Denver and along the Front Range - just as frustrated as you are VIKTUR69... this totally sucks!! I've done the exact same steps as you and NO improvement.... not to mention, no word from Apple or Verizon on any fix in the near future...

pherson

You replaced an out of stock phone?

Roadblocked

Not out of stock at all.

istocknow.com

JohnnyDoe

pherson it's not out of stock any nearly any apple store. Every store in Colorado has NEW replacement devices on hand and will swap you same day.

pherson

I highly highly doubt that. I've checked

Maxey05

I noticed this issue today while I was sitting passenger driving about an hour distance. My iPhone 7 Plus kept dropping LTE while we were moving. My friend who was also in the car had a 6S on Verizon and he had full LTE while my 7 Plus was sitting at 3G.. It kept dropping when I knew I should have had great coverage. And when we got to the concert we were going to, it dropped service altogether. I got in there with LTE and I had no service being in the same spot at certain times. There is definitely an issue! I even checked my wife's 7 Plus a few times and the same thing was happening to both of our phones..

JohnB_VZW

We definitely want you to be able to enjoy your new phone Maxey05. Reliable service is a must. Does this happen only in certain locations? What software version are you running on the phone? Do you have WiFi on when this happens?

JohnB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Maxey05

I live in Colorado Springs, CO and it happens when I am at work and other places around town. Signal will go in and out. I went to Denver yesterday and the same thing kept happening. I previously owned a 6S and I never had this issue. I know I get service in these certain locations but didn't with my iPhone 7 Plus. It's currently running iOS 10.0.2 I always leave my wifi toggled on.

Acrillix

This issue is currently being investigated by Apple and Verizon Wireless.

DO21

Spent the past 3 days trying to resolve this issue...it is still not fixed.

The iphone 7 plus is still incompatible with the Verizon network.

RIP Steve Jobs...Apple just isn't the same company

TheMcBrooms

Same here, in Boise ID.

For all the marketing hype about Verizon being the best, I am definitely experiencing the opposite compared to my experience with all the other carriers.

I am ready to jump ship after 3 months. Horrible.

Verizon_Support

AARON, this is not the way we want to welcome you into the Verizon Wireless family. We're concerned to see that you're considering leaving so soon. Let's find a way to turn this around. Please share specific details about your experience with the service.

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