Poor customer service

SHELLBELL166

I stopped into a verizon wireless store the other day about the free iphone 7 offer and was told they no longer have the deal in the store, I proceeded to call the corporate store yesterday and told them I would get back to them. I just called back a day later to order the phone and was told the deal was no longer in effect. I was told they could see I called but the representative did not put any notes in that I was interested in the deal, so they could not give me the deal due that. Mind you I have been a customer for 20 years and I have 5 phones on my account. I pay them enough money each month and they do not even care.

Verizon_Support

I apologize for the frustration you experienced as a result of missing the iPhone promotion, Shellbell166. I do appreciate you being a customer for 20 years and with having 5 lines of service. Let me help with your concerns. I truly regret that promotions are only available for a certain period of time. This information was presented online during the time of the offer. However, we do have some great promotions going on now and here’s a link for more details http://vz.to/2bHgUT9 . I would encourage you to keep sign up for email alerts on when new offers become available at this link http://vz.to/1m2tKLh . Let me know if you need further assistance.

EdwinW_VZW
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