So after talking to tier 1 and tier 2 support I have received three different answers:
- You'll get you OTA update in 2-3 days, we promise be patient
- Every Verizon Nexus 6 has had the OTA, we'll open up a trouble ticket because we did not do something right
- Your phone has the latest Android OS
- Do the SUA to update your phone.
Obviously #2 is the truth, but it shows that Verizon support is both lazy (see answer 1), incompetent (see answer 3) and not educated (see answer 4). Basically they insisted that I keep on waiting and never submitted a ticket.
I have never needed much in the way of support from Verizon, in fact one call in 9 years for a quick question about a phone. The second you need them, their wheels fly off. I will be moving on from Verizon, clearly they could not care about existing customers and double so when the error is their's.
The second I am off contract, I am walking away from Verizon. Another provider may treat me no better, but I will not knowingly accept being treated as trash by the one I am currently on.
