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How to end contract?

MATBAR46

I've been a Verizon Wireless customer for alost decade now and I'm finally over it. After being told i had no insurance on my phone I bought a new one. It came with a tablet for some promotion they were doing for a $30 fee.

It it was not explained that this would be a monthly fee. The tablet is not a promotion. It was just an add on for an added fee for two years.

Then, I found out I did have protection on my phone (purchased at Verizon) but using a third-party insurance so they "didn't know" and couldn't see it.

After hundreds of dollars wasted and a sales model that just basically confuses the [Removed] out of me, I'm ready to find an easier service to work with. How do I get out of my contract?

profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

Comments

lewisr13

Pay the early termination fees.

Customer0118

Insurance is provided by Asurion for all 4 major carriers. It is illegal for carrier to provide their own insurance. Insurance is also an elective and you must pay monthly for it. If you need to cash in there is a deductible as well.

You don't buy the phone from Verizon, you buy it from the manufacturer that makes the phone. Like you don't buy the TV from Best Buy, you buy it from Samsung and Bet Buy is just the retailer.

AS far as the tablet, it sounds like you were presented with a promotion that you might not have fully understood and signed the contract anyway. Did you read it?

If you want to switch carriers go to the new carrier and ask them to port over the numbers that you wish to use. When that is completed, call Verizon and cancel any remaining services. Remember that you signed contracts so Verizon will hold you to the terms of each one and all remaining charges will be valid. If you don't pay them then it will be reported as negative on your credit and will hinder your ability to get credit in the future.

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