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Stuck with frozen phone

I got my contract with Verizon about 13 months ago. Yesterday, while using my phone, it switched to the start up screen and was frozen. I tried restarting in Safe mode and as a last resort tried factory reset. It won't even factory reset, it freezes when you select Yes. I took it to the Verizon store who said my only options were to pay $150 deductible to try and file an insurance claim or to pay $300 to buy out the first contract. Any ideas for what I could try since Safe reboot and Factory Reset don't work?

Comments

Ann154

What is your phone model? You can also consider purchasing a slightly used phone from a third party retailer like Swappa.

rcschnoor

You could also reactivate an old phone you still have on your line or borrow an old unused phone from a friend/relative to use on your line.

I always keep my old phone(s) for just this situation.

kathy65793

have you tried taking the battery out for a few minutes?

Verizon_Support

rcschnoor, thanks for helping us support our customers. That's a great suggestion. For your convenience, you can activate a different phone on your wireless number online at My Verizon: http://vz.to/1FGCRFC

LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

pherson

If you have insurance it's possible you have the extended warranty, and you don't have to pay for a replacement. Call Verizon directly. I thought of this when you said deductible.

Acrillix

Always go in this order when troubleshooting freezing phones -

1. Safe Mode

2. Factory Data Reset

3. Alternate Factory Data Reset

4. Certified Like New Replacement (Warranty)

5. Insurance

6. Buy out Contract (DPP Buyout)

7. Retail

8. 3rd Party

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