rondo531, I want make sure you get all of the correct instructions. In order to do so we need to ask a few clarifying questions. Do you have a network extender that was provided to you from us in your home?
TionnaB_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!