I've had my iphone 7 for about a week. Am unable to send or receive text messages from anyone other than iphone users. My imessage setting is turned on as is "send as SMS". What else do I need to check? Thanks.
Thank you to all who helped with this issue. I finally called Verizon
tech support and they were able to resolve the issue. As it turns out,
there was a block although when I went into My Verizon I could not see
it. Not sure why. Anyway, it's all resolved and I thank you again.
Maryinco, a week with this issue is too long. We want you to be able to send and receive your messages from everyone. Let's look into this. Are you currently experiencing any other services not working? If so, which ones?
Also, let's turn off iMessage (settings>messages>turn off iMessage) and wifi (if turned on) and attempt to send a message to someone without an iPhone. Do you receive any error messages?
No other issues thank you. I turned off iMessage and the wifi (yes it
was turned on). Still received "Not Delivered" when I sent a message to
my non iphone user friend.
Maryinco, let's get your messages flowing again. Please reset "Network Settings" and test again. http://spr.ly/65838OwcZ This will reset your WiFi passwords but your content will be safe.
I reset the network settings - no change - still getting Not delivered.
If you haven't tried everything in the following Apple link then you should give it a try. If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
I have spent hours and hours today trying to resolve this issue. I have
been through all the items in this attachment. The only thing that I
noticed is that under the part of the attachment entitled "If you see a
red exclamation point" (which is what I get) It says to tap "Send as
Text Message". I don't have that choice. When I tap on the exclamation
point the only choices that come up are "Try Again" and "Cancel"
So far, nothing I've tried has worked.
Did you setup iPhone as new or restore from older phone? Was that phone on the latest iOS?
Here is a more SMS specific troubleshooting algorithm:
http://www.imore.com/why-cant-i-send-regular-text-messages-my-iphone-6-or-6-plus
If you have an Apple Store near you, you do have free support from Apple Genius Bar.
For the non-iPhone friend that you're trying to text, is their phone number stored in your contacts as a 10 digit number? (XXX-XXX-XXXX)
Yes
The phone was set up in the Verizon store last week when I bought it. I
didn't have a smart phone previously. I upgraded to iOS 10.2 a couple
days ago. That didn't resolve the issue.
Have you tried either calling Apple for support or going to your local Apple Store (if one is in your area) to get help. If it's a device setting issue or if it's a problem with your backup (if you set up your device using a backup versus setting it up as new) then they will be able to figure out the problem. Not sure if you are a new Verizon customer and ported your number over but if you did that sometimes seems to happen with ports...in which case you may need to contact Verizon to make sure everything is set up correctly on their end. Of course if you've been a customer that shouldn't apply to you. Other suggestions tend to be to replace the SIM card if they think that's the issue. But if you feel like you've done everything including contacting technical suppport with Verizon and contacting Apple for support (phone, online, or in store) then I'm not sure what the next step would be other than them replacing the device (don't think it's a hardware issue though).
OK, thanks. Backup isn't set up. I'm a long time Verizon customer and
am using the same cell number I've had for years - just upgraded to a
smart phone. I bought the phone through the Verizon store. I'll try
Apple and if that fails I'm taking this back to the Verizon store.
Thanks for your help.
